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- Tasks: Handle inbound and outbound calls, book appointments, and update records.
- Company: Friendly team in modern offices with a vibrant culture.
- Benefits: Competitive pay, full training, and potential for permanent contract.
- Why this job: Kickstart your office career with no prior experience needed!
- Qualifications: Customer service experience and a professional phone manner.
- Other info: Great social events and charity days to get involved in.
Looking for your first step into the office world? This Call Centre Agent role is the ideal place to start - full training is provided, so no office experience is needed. You’ll begin on a temporary contract with the chance to go permanent after just 12 weeks. With multiple roles available, this is a great opportunity to secure your long-term office career. You’ll join a friendly team in modern, open-plan offices, with plenty going on from charity days to social events. Whether you’re starting out or bringing experience from another customer service role, this is the perfect environment to learn and grow.
Details of the Call Centre Agent positions:
- Pay: £12.21 + £1.47 (holiday pay) = £13.68 per hour
- Start and Duration: ASAP - temporary to permanent contracts available. We can accept candidates with a maximum of a 2-week notice period.
- Hours: 37.5 hours per week, must be available between 8am - 8pm Monday to Friday, with approx. 1 in 4 Saturdays, half a day.
- Location: Middlewich (outskirts) - free parking - if using public transport, please note, the bus stop is over 1 mile away from site.
Job Role: As a Call Centre Agent, you will be dealing with a high volume of inbound and outbound calls:
- Handling approx. 60 - 100 calls per day
- Booking, re-arranging, and cancelling appointments
- Answering enquiries
- Completing over-the-phone questionnaires
- Updating records on the in-house system
Skills and Experience required for the Call Centre Agent position:
- Previous experience within a customer-facing role (e.g. retail, hospitality, care, health & beauty, office-based customer service)
- A polite and professional telephone manner
- Ability to learn new IT systems
If this sounds like the job you’ve been waiting for, please apply with your CV today!
Call Centre Agent employer: Synergy Recruitment Ltd
Contact Detail:
Synergy Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help us feel more confident and articulate when it’s our turn to shine in front of the interviewer.
✨Tip Number 3
Dress the part! Even if the office is casual, looking smart can make a great first impression. We want to show that we take this opportunity seriously and are ready to step into the professional world.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight any customer service experience you have, even if it's from retail or hospitality. Keep it clear and concise, and don’t forget to tailor it to the Call Centre Agent role!
Nail Your Cover Letter: Use your cover letter to show us your personality! Explain why you're excited about this role and how your skills match what we’re looking for. A bit of enthusiasm goes a long way in making you stand out!
Show Off Your Skills: In your application, mention any relevant skills that would make you a great fit for the Call Centre Agent position. Whether it’s your ability to handle calls professionally or your knack for learning new IT systems, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly team in Middlewich!
How to prepare for a job interview at Synergy Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Agent does. Familiarise yourself with handling calls, booking appointments, and updating records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Even if you haven't worked in a call centre before, think about your previous customer-facing roles. Prepare examples of how you've handled difficult situations or provided excellent service. This will demonstrate your ability to thrive in a customer-centric environment.
✨Practice Your Phone Etiquette
Since you'll be on the phone a lot, practice speaking clearly and professionally. You might even want to do a mock call with a friend to get comfortable. Remember, a polite and professional telephone manner is key to making a great impression!
✨Ask Questions About the Team and Culture
During the interview, don’t hesitate to ask about the team dynamics and company culture. This shows that you're not just interested in the job, but also in being part of a friendly team. Plus, it helps you gauge if it's the right fit for you!
