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- Tasks: Deliver accurate customs clearance and provide top-notch customer service.
- Company: Join a dynamic team in a leading customs operation in Felixstowe.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Be part of a supportive team with a focus on excellence.
- Why this job: Make a real difference by ensuring smooth customs processes for clients.
- Qualifications: Knowledge of customs procedures and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Location: Felixstowe
Salary: £25,000 - £35,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a proactive and detail-oriented Customer Service Operator (Customs) to join our team in Felixstowe. Reporting to the Customs Manager, you will be responsible for delivering accurate and timely customs clearance while providing excellent customer service to clients and partners.
Key Responsibilities as Customer Service Operator for Customs Department:
- Process customs entries using CDS in line with HMRC regulations
- Ensure all customs clearances are accurate and compliant
- Book jobs into the system and manage job files through to completion
- Handle job costing and invoicing accurately
- Liaise with customers, suppliers, and internal teams to resolve queries
- Maintain strong working relationships with partners and clients
- Ensure all SOPs and SLAs are followed at all times
- Complete weekly and monthly reporting tasks as required
Requirements as a Customer Service Operator for the Customs Department:
- Good knowledge of customs clearance processes and procedures
- Previous experience in a similar role preferred
- Strong customer service and communication skills
- Proactive approach
Customer Service Operator in Thirsk employer: Synergy Plus Recruitment
Contact Detail:
Synergy Plus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in Thirsk
✨Tip Number 1
Network like a pro! Reach out to people in the customs and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customs clearance and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled customs processes or resolved customer queries in previous roles. Real-life stories can make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Operator in Thirsk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customs clearance processes and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operator role. Share specific examples of how you've handled similar responsibilities in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be liaising with clients and partners in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Synergy Plus Recruitment
✨Know Your Customs Stuff
Make sure you brush up on customs clearance processes and HMRC regulations before the interview. Being able to discuss specific examples of how you've handled customs entries in the past will show that you're not just familiar with the role, but that you can hit the ground running.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your strong customer service abilities. Think about times when you resolved a tricky situation or went above and beyond for a client. This will demonstrate your proactive approach and ability to maintain strong relationships.
✨Get Organised with Job Management
Since you'll be managing job files and invoicing, it’s a good idea to talk about your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects simultaneously, and how you ensure accuracy in your work.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s customs processes or team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.