Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver accurate customs clearance and provide top-notch customer service.
- Company: Join a supportive team in a growing business at Felixstowe.
- Benefits: Competitive salary, collaborative environment, and career development opportunities.
- Other info: Proactive individuals will thrive in this dynamic role.
- Why this job: Make a real impact while enhancing your skills in customs operations.
- Qualifications: Knowledge of customs processes and strong communication skills required.
Location: Felixstowe
Salary: £25,000 – £35,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a proactive and detail-oriented Customer Service Operator (Customs) to join our team in Felixstowe. Reporting to the Customs Manager, you will be responsible for delivering accurate and timely customs clearance while providing excellent customer service to clients and partners.
Key Responsibilities as Customer Service Operator for Customs Department:
- Process customs entries using CDS in line with HMRC regulations
- Ensure all customs clearances are accurate and compliant
- Book jobs into the system and manage job files through to completion
- Handle job costing and invoicing accurately
- Liaise with customers, suppliers, and internal teams to resolve queries
- Maintain strong working relationships with partners and clients
- Ensure all SOPs and SLAs are followed at all times
- Complete weekly and monthly reporting tasks as required
Requirements as a Customer Service Operator for the Customs Department:
- Good knowledge of customs clearance processes and procedures
- Previous experience in a similar role preferred
- Strong customer service and communication skills
- Proactive approach with excellent organisational skills
- Ability to meet deadlines and manage workload effectively
- Good level of computer literacy
What We Offer
- Competitive salary based on experience
- Supportive and collaborative working environment
- Opportunity to develop within a growing business
Apply now for the Customer Service Operator (Customs) role to secure a new role.
Customer Service Operator in Felixstowe employer: Synergy Plus Recruitment
Contact Detail:
Synergy Plus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and customs processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your proactive approach and strong communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Operator in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customs clearance processes and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operator role. Be sure to mention your proactive approach and strong communication skills.
Showcase Your Organisational Skills: In your application, give examples of how you've managed workloads and met deadlines in previous roles. We love seeing candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Synergy Plus Recruitment
✨Know Your Customs Stuff
Make sure you brush up on customs clearance processes and HMRC regulations before the interview. Being able to discuss specific examples of how you've handled customs entries or resolved issues will show that you're proactive and knowledgeable.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your strong customer service abilities. Think about times when you went above and beyond for a client or resolved a tricky situation. This will demonstrate your commitment to excellent service.
✨Organise Your Thoughts
Since the role requires good organisational skills, practice articulating how you manage your workload and meet deadlines. You could even bring a simple example of a time you successfully juggled multiple tasks to the interview.
✨Ask Smart Questions
Prepare some insightful questions about the company’s customs processes or team dynamics. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.