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- Tasks: Deliver accurate customs clearance and provide top-notch customer service.
- Company: Join a dynamic team in the bustling port of Felixstowe.
- Benefits: Competitive salary, full-time role, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and client relationships.
- Why this job: Make a real difference in customs operations while enhancing your skills.
- Qualifications: Knowledge of customs processes and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a proactive and detail-oriented Customer Service Operator (Customs) to join our team in Felixstowe. Reporting to the Customs Manager, you will be responsible for delivering accurate and timely customs clearance while providing excellent customer service to clients and partners.
Key Responsibilities as Customer Service Operator for Customs Department:
- Process customs entries using CDS in line with HMRC regulations
- Ensure all customs clearances are accurate and compliant
- Book jobs into the system and manage job files through to completion
- Handle job costing and invoicing accurately
- Liaise with customers, suppliers, and internal teams to resolve queries
- Maintain strong working relationships with partners and clients
- Ensure all SOPs and SLAs are followed at all times
- Complete weekly and monthly reporting tasks as required
Requirements as a Customer Service Operator for the Customs Department:
- Good knowledge of customs clearance processes and procedures
- Previous experience in a similar role preferred
- Strong customer service and communication skills
- Proactive approach with excellent organisational skills
- Ability to meet deadlines and manage workload effectively
- Good level of computer literacy
Apply now for the Customer Service Operator (Customs) role to secure a new role!
Customer Service Operator in York employer: Synergy Plus Recruitment Ltd
Contact Detail:
Synergy Plus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in York
✨Tip Number 1
Network like a pro! Reach out to people in the customs and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customs clearance and customer service. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your knowledge of HMRC regulations and your proactive approach to problem-solving. Make sure they see how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Customer Service Operator in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customs clearance processes and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operator role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills: Since this role involves liaising with customers and partners, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Synergy Plus Recruitment Ltd
✨Know Your Customs Stuff
Make sure you brush up on customs clearance processes and HMRC regulations before the interview. Being able to discuss specific examples of how you've handled customs entries or resolved issues will show that you're proactive and knowledgeable.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your strong customer service abilities. Think about times when you went above and beyond for a client or resolved a tricky situation. This will demonstrate your commitment to excellent service, which is key for this role.
✨Get Organised
Since the job requires excellent organisational skills, come prepared with a plan for how you manage your workload. You might want to mention any tools or methods you use to stay on top of tasks and deadlines, as this will resonate well with the interviewers.
✨Practice Your Communication
As you'll be liaising with various stakeholders, practice clear and concise communication. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can articulate your thoughts effectively during the actual interview.