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- Tasks: Deliver accurate customs clearance and provide top-notch customer service.
- Company: Join a dynamic team in the bustling port of Felixstowe.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Proactive environment with a focus on teamwork and client relationships.
- Why this job: Make a real difference in customs operations while enhancing your skills.
- Qualifications: Knowledge of customs processes and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Location: Felixstowe
Salary: £25,000 - £35,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a proactive and detail-oriented Customer Service Operator (Customs) to join our team in Felixstowe. Reporting to the Customs Manager, you will be responsible for delivering accurate and timely customs clearance while providing excellent customer service to clients and partners.
Key Responsibilities:
- Process customs entries using CDS in line with HMRC regulations
- Ensure all customs clearances are accurate and compliant
- Book jobs into the system and manage job files through to completion
- Handle job costing and invoicing accurately
- Liaise with customers, suppliers, and internal teams to resolve queries
- Maintain strong working relationships with partners and clients
- Ensure all SOPs and SLAs are followed at all times
- Complete weekly and monthly reporting tasks as required
Requirements:
- Good knowledge of customs clearance processes and procedures
- Previous experience in a similar role preferred
- Strong customer service and communication skills
- Proactive approach with excellent organisational skills
- Ability to meet deadlines and manage workload effectively
- Good level of computer literacy
Apply now for the Customer Service Operator (Customs) role to secure a new role!
Locations
Customer Service Operator in Thirsk, Yorkshire employer: Synergy Plus Recruitment Ltd
Contact Detail:
Synergy Plus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in Thirsk, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the customs and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and customs processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled customer queries or resolved issues in previous roles. This will demonstrate your proactive approach and strong communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Operator in Thirsk, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customs clearance processes and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operator role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills: Since this role involves liaising with customers and partners, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Synergy Plus Recruitment Ltd
✨Know Your Customs Stuff
Make sure you brush up on customs clearance processes and HMRC regulations before the interview. Being able to discuss specific examples of how you've handled customs entries in the past will show that you're not just familiar with the theory, but you can apply it practically.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your customer service experience. Think about times when you resolved a tricky situation or went above and beyond for a client. This will demonstrate your proactive approach and strong communication skills, which are key for this role.
✨Get Organised
Since the job requires excellent organisational skills, come prepared with a plan for how you manage your workload. You might want to mention any tools or methods you use to keep track of tasks and deadlines, as this will show that you can handle the demands of the role effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s customs processes or team dynamics. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.