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For Companies At a Glance
- Tasks: Support service delivery and technical operations while ensuring top-notch customer experience.
- Company: Established technical business in Milton Keynes with a supportive team culture.
- Benefits: 25 days annual leave, pension scheme, and training opportunities.
- Why this job: Combine your technical skills with customer support in a hands-on role.
- Qualifications: Engineering background or strong technical interest; confident communicator.
- Other info: Great long-term progression opportunities in a dynamic environment.
The predicted salary is between 24000 - 25000 £ per year.
Salary: £24,000 – £25,000 per year
Location: Milton Keynes
Job Type: Full-time, Permanent
Working Hours: 9:00am – 5:00pm (Monday to Friday)
About the Role
We are recruiting on behalf of a well-established, specialist technical business based in Milton Keynes. This is a varied and hands-on position supporting service delivery, technical operations and customer support across the business.
As a Product Support & Service Technician, you will play a key role in ensuring equipment is prepared, maintained and delivered to customers to the highest standards. This position offers exposure to both hardware and software elements, making it ideal for someone technically minded who enjoys variety and problem-solving. You will support busy periods across multiple departments, helping maintain exceptional customer experience and operational efficiency.
Key Responsibilities
- Checking, packing and dispatching equipment for sales, hire and calibration orders
- Receiving and inspecting goods from suppliers and customers
- Monitoring and reporting stock levels
- Logging and tracking equipment requiring service or calibration
- Preparing hire agreements, sales orders and updating internal systems
- Communicating with customers via email and telephone to confirm hire requirements
- Providing first-line technical support and escalating where necessary
- Identifying faults and carrying out minor repairs where possible
- Assisting with small-scale hardware builds and low-level electronic assembly
- Supporting remote monitoring and technical solutions via internal platforms
Requirements
Essential:
- Engineering background or strong technical interest
- Comfortable working with hardware and basic electronic systems
- Confident communicator via phone and email
- Strong attention to detail and ability to follow processes
- Flexible and willing to support multiple areas of the business
- Positive, learning mindset with a proactive attitude
Desirable:
- Experience in a technical, manufacturing or instrumentation environment
- BTEC Level III (or equivalent) in a technical or numerate discipline
- Experience handling delicate or sensitive equipment
Perks & Benefits
- 25 days annual leave plus bank holidays
- Company pension (5% employee / 3% employer contribution)
- Varied role with exposure across multiple departments
- Training within a specialist technical sector
- Supportive and close-knit team environment
- Long-term progression opportunities
Ready for Your Next Technical Opportunity? If you are hands-on, technically curious and enjoy working in a role that combines customer support with practical engineering tasks, this could be an excellent next step in your career. Apply today through Synergy Plus Recruitment for a confidential discussion.
Product Support & Service Technician in Milton Keynes employer: Synergy Plus Recruitment Ltd
Contact Detail:
Synergy Plus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Service Technician in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of past projects or experiences that highlight your technical abilities and problem-solving skills. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Support & Service Technician in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering background and technical skills. We want to see how your experience aligns with the role of Product Support & Service Technician, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this position and how your proactive attitude and problem-solving skills make you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be communicating with customers via email and phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Synergy Plus Recruitment Ltd
✨Know Your Tech
Brush up on your technical knowledge related to both hardware and software. Be ready to discuss any relevant experience you have, especially if you've worked with delicate equipment or in a technical environment. This will show that you're not just interested but also capable of handling the role's demands.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it's fixing a piece of equipment or troubleshooting a software problem, having specific stories ready will demonstrate your proactive attitude and ability to think on your feet.
✨Communicate Clearly
Since the role involves customer interaction, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills, especially how you would handle customer queries or provide first-line support. This will highlight your confidence and ability to connect with clients.
✨Be Ready to Adapt
The job requires flexibility across multiple departments, so be prepared to discuss how you've successfully adapted to changing situations in previous roles. Highlight your willingness to learn and take on new challenges, as this aligns perfectly with the company's needs.