At a Glance
- Tasks: Provide hands-on IT support across Europe, ensuring smooth tech operations.
- Company: Synergy Flavours, a global leader in flavourings and extracts.
- Benefits: Competitive salary, comprehensive benefits, and an inclusive workplace.
- Other info: Diverse workforce with opportunities for growth and development.
- Why this job: Join a collaborative team and make a real impact on user experience.
- Qualifications: 3+ years in IT support with strong knowledge of Windows and Microsoft 365.
The predicted salary is between 31500 - 38500 £ per year.
Company Overview Synergy Flavours, a division of the Carbery Group, is a global leader in flavourings, extracts, and essences.
With locations in 8 countries and customers in over 50 countries, we combine innovation, sensory science, and application expertise to deliver high-quality taste solutions across the food and beverage industry.
Guided by our purpose of enriching lives, we help our customers meet evolving consumer needs, whether through sugar reduction, clean label innovation, or enhanced nutritional profiles, while fostering sustainability and collaboration.
Your Role in Synergy’s Success
The IT Support Engineer plays an important role in ensuring the reliability, performance, and security of Synergy’s IT environment across our European sites.
This is a hands‑on role where you will support colleagues across office, production, and operational environments, helping teams stay connected, productive, and supported by technology.
Working as part of a collaborative global Digital & IT team, you will provide both 1st and 2nd line technical support, troubleshoot complex issues, and ensure our systems, devices, and applications run smoothly.
Beyond resolving technical challenges, you will act as a trusted partner to the business, engaging with stakeholders, understanding their needs, and delivering solutions that improve the overall user experience.
- How You Will Contribute
- Provide 1st and 2nd line IT support to colleagues across multiple European sites, ensuring timely and effective resolution of incidents and service requests.
- Diagnose and resolve issues relating to hardware, software, operating systems, business applications, and network connectivity.
- Install, configure, and support laptops, desktops, mobile devices, printers, and other IT equipment used across the business.
- Support and maintain key platforms including Windows environments, Microsoft 365, Azure AD, Active Directory, and Intune.
- Manage user onboarding and offboarding processes, including account setup, access control, and permissions.
- Provide first‑line support for ERP, warehouse systems, and other business applications, ensuring minimal disruption to operational teams.
- Build strong relationships with users and stakeholders, communicating clearly and proactively to keep them informed on issues and solutions.
- Contribute to IT upgrades, deployments, and improvement initiatives, supporting the evolution of our digital environment.
- Promote and support cybersecurity best practices, device compliance, and system updates across the organisation.
- Travel occasionally to support colleagues across our European locations, including the UK, Ireland, and Italy.
- Key Ingredients for Success
- Minimum 3 years’ experience in IT Support or a similar technical role, providing hands‑on technical support in a professional environment.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and device management tools such as Intune.
- Experience working within a structured Service Desk environment, managing support tickets and prioritising incidents effectively.
- Hands‑ons experience installing, configuring, and troubleshooting IT hardware, user devices, and peripherals.
- Strong communication and interpersonal skills, with the ability to confidently engage with users and stakeholders at all levels of the organisation.
- A proactive and solutions‑focused mindset, with the initiative to investigate issues, solve problems, and identify opportunities for improvement.
- A positive, professional attitude and a genuine passion for delivering excellent user support and customer service.
- Strong organisational skills with the ability to prioritise workload, manage multiple requests, and work independently when required.
- Our commitment to our People
We are a diverse and growing workforce of over 1,000 people across eight countries globally.
As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work.
We are committed to driving growth, developing future capability and delivering results through our dedicated teams.
We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry.
Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.
Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.
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IT Support Engineer (Europe) in High Wycombe employer: Synergy Flavors, Inc.
Synergy Flavors, Inc. fosters a collaborative work culture that emphasizes innovation and sustainability. Employees are encouraged to develop their skills and contribute to meaningful projects that enrich lives through healthier and tastier foods. The company values creativity and passion, making it an attractive employer for those looking to make an impact in the food and beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Europe) in High Wycombe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Synergy Flavors, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Synergy Flavors, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Synergy Flavors, Inc.!
✨Direct Apply to Synergy Flavors, Inc.
Let's not forget to apply directly through the Synergy Flavors, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (Europe) in High Wycombe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Synergy Flavors, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Synergy Flavors, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Synergy Flavors, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
