At a Glance
- Tasks: Provide top-notch IT support for high-profile clients across Mac and Windows.
- Company: Join a UK-based MSP focused on the creative industries with a small, dedicated team.
- Benefits: Competitive salary, private medical insurance, and primarily remote work.
- Other info: Opportunity to work with AI integration and modern IT strategies in a dynamic environment.
- Why this job: Be the go-to tech expert and make a real difference for clients who value your skills.
- Qualifications: 3+ years in service desk roles, experience with macOS and Windows, and relevant certifications.
The predicted salary is between 27000 - 33000 £ per year.
About Synergy
We're a UK-based MSP specialising in the creative industries -- fine art, design, and professional services.
Our clients expect premium, white-glove IT support, and we deliver it.
Small team, high standards, interesting work.
The Role
You'll be the first point of contact for a portfolio of high-profile clients across Mac and Windows environments.
You own tickets from triage to resolution, communicate clearly under pressure, and know when to escape.
This isn't a call centre -- clients know your name and expect you to know theirs.
What You'll Do
- Diagnose and resolve 1st/2nd line incidents across mac OS and Windows
- Manage tickets end-to-end with accurate documentation and timely client updates
- Support Microsoft 365 and Google Workspace administration
- Configure and deploy hardware for client onboarding
- Contribute to the internal knowledge base and escalat...
- Participate in a one-week-per-month out-of-hours on-call rotation
What We're Looking For
- 3+ years in a service desk or technical support role
- 2+ years supporting both mac OS and Windows
- MSP experience preferred
- At least one current certification: Apple Certified IT Professional, Microsoft Azure Administrator Associate, or Google Workspace Administrator
- Experience in an SLA/KPI-driven environment
- Strong written and verbal communication -- you're client-facing daily
- UK-based, eligible to work in the UK
- Bonus points for: Datto RMM, Addigy, JAMF, Adobe Creative Cloud support, or French language skills
- What You Get
- 30,000+ depending on experience and certifications
- Private medical insurance
- Primarily remote (occasional London/client site visits)
- Exposure to AI integration, compliance, and modern IT strategy
- A team that takes technical quality seriously
- #J-18808-Ljbffr
Service Desk Engineer (1st/2nd Line) Remote employer: Synergy-Associates
At Synergy, we pride ourselves on being an exceptional employer within the creative industries, offering a dynamic work environment that values high standards and personal connections with our clients. With a focus on employee growth, we provide opportunities for professional development through exposure to cutting-edge technologies and a supportive team culture. Enjoy the flexibility of primarily remote work while still engaging in meaningful projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (1st/2nd Line) Remote
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Synergy-Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Synergy-Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Synergy-Associates!
✨Direct Apply to Synergy-Associates
Let's not forget to apply directly through the Synergy-Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer (1st/2nd Line) Remote
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Synergy-Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Synergy-Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Synergy-Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
