Synergy provides premium white-glove IT support to creative industries from a UK-based MSP. The Service Desk Engineer (1st/2nd Line) will be the first point of contact for high-profile clients, triaging and resolving incidents across macOS and Windows while maintaining strong relationships.
Primarily remote with occasional London/client site visits; 3+ years of experience and relevant certifications highly valued.
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Remote MSP Service Desk Engineer - 1st/2nd Line employer: Synergy Associates Ltd
Synergy Associates Ltd. is an exceptional employer that fosters a collaborative and dynamic work culture in the heart of London. With a strong focus on employee growth, this role not only offers a clear pathway to advance to a Field Services Engineer position but also provides opportunities for skill development and professional networking within a vibrant client-facing environment. Employees enjoy a supportive atmosphere where their contributions are valued, making it a rewarding place to build a meaningful career.
