Operations Manager
📍Location - Warrington (or nearby) | Hybrid
⏱ Hours - 40 hrs/week | 8:30–17:00
About Synergize
Synergize is one of the UK's leading specialists in refurbishment, planned maintenance and building remediation, delivering high-quality projects across both the public and private sectors. Since 2004, we've built our reputation on delivering complex programmes safely, efficiently and to the highest standards, with expertise spanning planned maintenance, refurbishment, external wall remediation and energy efficiency improvements.
Today, Synergize forms part of Grosvenor House Group (GHG) - a growing national group bringing together specialist businesses across facilities management, refurbishment, passive fire protection and property services. Being part of GHG means combining the agility and close-knit culture of a specialist contractor with the stability, investment and long-term opportunities of a larger organisation delivering projects across the UK.
As our business continues to grow, we're looking for talented people who want to make a genuine impact, help shape the future of the business, and develop their careers within an ambitious and expanding group.
Role Purpose
To take full operational and commercial ownership of service delivery across a defined portfolio of contracts, ensuring works are delivered safely, to programme, within budget and to the standards expected by our clients and the residents we serve. The role carries P&L accountability and is the day-to-day operational point of contact for the client, with responsibility for building a high-performing delivery team and driving continuous improvement across quality, compliance and customer satisfaction.
Key Responsibilities
Operational Delivery
- Lead the end-to-end delivery of refurbishment, planned maintenance and remediation programmes across the SynFurb portfolio, ensuring KPI and SLA performance is consistently achieved or exceeded.
- Own the operational programme: resource planning, scheduling, productivity and completion rates across both direct labour and supply chain.
- Drive programme milestones, defect turnaround and handover timescales, using performance data to identify and resolve root causes rather than symptoms.
- Oversee mobilisation and demobilisation activity, including new contract start-ups and variations to scope.
Commercial and Financial
- Hold full P&L accountability for the portfolio, delivering against budgeted turnover and margin.
- Work closely with the Commercial team to ensure accurate valuation, application, variation capture and cost control.
- Interrogate cost-to-complete and WIP positions, taking early corrective action where performance drifts from plan.
- Identify and convert opportunities for additional works, scope growth and contract extension.
Client and Stakeholder Management
- Act as the operational interface with the client, attending contract review, performance and governance meetings.
- Build credible, trusted relationships with client representatives, end users and stakeholders across the SynFurb portfolio.
- Ensure resident and occupant communication is proactive, professional and consistent, supported by the Resident Liaison function.
- Represent Synergize at operational and strategic level, protecting the reputation of the business at all times.
Health, Safety and Compliance
- Champion a positive safety culture across all sites, ensuring full compliance with CDM, company policy and client-specific requirements.
- Ensure RAMS, permits, site inductions, audits and toolbox talks are in place, current and being followed.
- Maintain compliance with all statutory and contractual obligations, including any client-specific security, vetting and site access requirements.
- Lead accident and incident investigation, ensuring lessons learned are embedded across the team.
Leadership and People
- Lead, develop and motivate the operational management team, setting clear objectives and holding people to account.
- Manage resourcing plans in partnership with Talent Acquisition and HR, including succession, apprenticeship and trade recruitment requirements.
- Conduct performance reviews, identify development needs and build capability within the team.
- Manage supply chain performance, ensuring subcontractors are appropriately vetted, monitored and held to the same standards as direct employees.
About You
Essential
- Strong operational management experience within refurbishment, planned maintenance, building remediation or a comparable built environment sector.
- Demonstrable P&L ownership at contract or portfolio level.
- Track record of delivering refurbishment and/or planned maintenance programmes against demanding KPIs.
- Strong commercial acumen, with the ability to interpret financial data and act on it decisively.
- Proven people leadership experience, managing multi-disciplinary teams including supervisory and trade staff.
- Excellent client-facing and stakeholder management skills.
- Full UK driving licence.
Desirable
- SMSTS and NEBOSH General or Construction Certificate.
- Willingness to obtain any site-specific security clearance or vetting a client may require.
- Membership of a relevant professional body (IWFM, CIOB, RICS or similar).
- Experience of contract mobilisation and TUPE transfers.
- Working knowledge of asbestos, fire safety and building safety compliance requirements.
Behaviours
- Hands-on and visible, comfortable operating between strategic planning and site-level detail.
- Data-led in approach, using performance information to drive decisions.
- Resilient and calm under pressure, with sound judgement in escalated situations.
- Collaborative, with the credibility to influence both internally and with the client.
Why Join Synergize?
This is an opportunity to join a business that's growing, investing and building for the future. As part of Grosvenor House Group, you'll enjoy the backing of a well-established national organisation while working within a business where your ideas, decisions and leadership genuinely make a difference.
You'll have the opportunity to shape commercial performance, work alongside experienced operational leaders and play a key role in delivering projects that improve homes and communities across the UK.
In return, you'll benefit from:
• Genuine autonomy and commercial influence in the role
• The opportunity to help shape a growing, ambitious business
• Career progression within the wider Grosvenor House Group
• A collaborative and supportive leadership team
• A varied portfolio of challenging and rewarding projects
• Ongoing professional development and investment in your career
