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- Tasks: Manage secure services in defence and aerospace, ensuring top-notch performance and compliance.
- Company: Leading firm in the defence and aerospace sector with a focus on innovation.
- Benefits: Competitive day rate, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be at the forefront of mission-critical services and make a real difference in national security.
- Qualifications: Experience in service management and current DV clearance required.
- Other info: Join a dynamic team with a commitment to excellence and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Location: Warton (primary) / Frimley (TBC)
Clearance: DV (Developed Vetting) – must be current and transferable
Day rate: market rate (Inside IR35 or Outside IR35)
Sector: Defence / Aerospace
Engagement: Contract
We are seeking an experienced DV-cleared Service Manager to support the delivery and operation of secure, mission-critical services within a high-assurance defence and aerospace environment. This role is central to ensuring effective service models, governance, and performance across complex programmes.
Role Overview
- Service & Support Management
- Ensure robust service and support models are in place to support project and operational teams
- Support the development and implementation of enterprise service management models aligned to programme needs
- Act as a key interface between delivery, operations, and security stakeholders
- Performance, Metrics & Governance
- Define, track, and report on KPIs and SLAs to ensure service performance meets agreed targets
- Support change, service performance, and management reporting
- Identify service improvement opportunities and contribute to continual service improvement activities
- Audit, Compliance & Assurance
- Support audit and compliance activities in line with security and governance requirements
- Provide service management input into assurance reviews and governance forums
- Documentation & Knowledge Transfer
- Document service management activities to support operational continuity
- Package and manage service artefacts and deliverables for governance and assurance purposes
- Support handover activities and long-term service sustainability
Essential Skills & Experience
- Proven experience as a Service Manager within complex IT or secure service environments
- Strong understanding of service management frameworks (e.g. ITIL)
- Experience managing KPIs, SLAs, and service performance reporting
- Experience supporting audit, compliance, and governance activities
- Strong stakeholder management and communication skills
- Experience in defence, aerospace, or highly regulated environments
- DV clearance – current and transferable
DV Cleared Service Manager in Warton employer: Synergize Consulting
Contact Detail:
Synergize Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Cleared Service Manager in Warton
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and aerospace sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its projects thoroughly. We recommend practising common interview questions related to service management and governance. Show them you’re not just a fit on paper, but also in person!
✨Tip Number 3
Tailor your approach! When applying through our website, make sure your application highlights your experience with KPIs, SLAs, and compliance activities. We want to see how your skills align with their needs, so don’t hold back!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe that a little courtesy can make a big difference!
We think you need these skills to ace DV Cleared Service Manager in Warton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the DV Cleared Service Manager role. Highlight your experience in service management, especially in complex IT or secure environments. We want to see how your skills align with the job description!
Showcase Relevant Experience: When writing your application, focus on your experience with KPIs, SLAs, and governance activities. Use specific examples that demonstrate your ability to manage performance and support compliance. This will help us see your fit for the role.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Synergize Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of service management frameworks like ITIL. Be ready to discuss how you've applied these in previous roles, especially in complex IT or secure service environments.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience with KPIs, SLAs, and service performance reporting. This will demonstrate your ability to manage and improve service delivery effectively.
✨Understand the Sector
Familiarise yourself with the defence and aerospace sectors. Knowing the unique challenges and regulations in these areas will help you stand out as a candidate who understands the environment you'll be working in.
✨Engage with Stakeholders
Be prepared to discuss your approach to stakeholder management. Think of examples where you've successfully communicated and collaborated with various teams, as this role requires strong interpersonal skills.
