At a Glance
- Tasks: Support clients with XFI insurance software and resolve issues using SQL Server.
- Company: Join a leading firm in the insurance tech space with a global reach.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with international travel opportunities and a focus on teamwork.
- Why this job: Make a real difference by enhancing client systems and mentoring team members.
- Qualifications: 2+ years in software support, strong SQL skills, and excellent problem-solving abilities.
The predicted salary is between 50000 - 65000 € per year.
To support our clients XFI insurance software implemented across London Market, General and Health insurance markets. The support team sits across an international footprint, with clients opting for either dedicated or non-dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required.
Key Accountabilities and Responsibilities:
- Supporting client’s existing configurations and day-to-day queries.
- Using analytical skills to debug and troubleshoot configuration or systemic issues.
- Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
- Estimation and design of solutions to insurance issues.
- Gathering and interpreting client business requirements.
- Documenting and planning of fixes/changes required.
- Development of fixes/changes utilizing both SQL Server /Oracle and DXC’s XFI application tools.
- Conducting developer testing and peer reviews.
- Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements.
- Communicating with client at all stages of development lifecycle to provide excellent customer service.
- Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts.
- Work a shift pattern or on-call rota within the support team to cover core contracted support hours if/when required (dependent on client and product experience).
- Have the experience to independently support a client (or group of clients) with BAU issues through the full development lifecycle without need of assistance.
- To design, develop, review and execute system test scripts.
- To prepare technical system documentation as reference for testing and support as required.
- To proactively and effectively work with internal and external teams when required to achieve issue resolution.
- To proactively escalate issues with line manager when required.
- To proactively ensure that coding standards and best practice approaches adhered to and updated when required.
- Entering time reporting in to current time reporting system on a weekly basis to allow invoicing to occur.
- Provide mentoring and training to team members.
- To provide cover and assistance to the support manager when required and to assist with release management and client meetings.
Essential Skills/Qualifications:
- Excellent problem-solving skills.
- Knowledge and understanding of database design best practice.
- Worked in either a BA or second line software support role.
- Ability to produce documentation to a high standard.
- Ability to work on your own as well as part of a team.
- Excellent communication skills across all communication mediums to include face to face meetings, conference calls, web ex sessions, status reports and email correspondence.
- Ability to advise and influence client directions in relation to scope, time, costs and approach.
- Ability to take decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information.
- Self-starter.
- Availability to travel to client sites both domestic and international should the need arise.
- Hard-working, enthusiastic and enjoys being challenged.
- Able to demonstrate examples of learning new software tools/products.
- Minimum 2 years active experience of using SQL Server/Oracle.
- Must be confident in all aspects of SQL including: Stored procedures / Triggers / Views / Functions / Indexes.
- Table creation and maintenance requiring detailed data entry.
Desirable Skills/Qualifications:
- The ability to confidently present information to internal and external clients.
- Ability to conceptualize and build complex system architectures using our clients XFI Software and the database together.
- Ability to interpret errors to resolve problems.
- Minimum 2 years’ experience of or exposure to insurance industry practices and/or systems.
- Experience in data analysis and reporting.
- Understanding of metadata systems.
- Knowledge of development life-cycle best practices.
- Detailed knowledge of Windows environments.
- Other programming experience.
- ITIL Qualification.
Senior Professional Systems Analyst employer: Synergize Consulting
As a Senior Professional Systems Analyst at our company, you will be part of a dynamic and supportive team dedicated to delivering exceptional service to clients in the insurance sector across the London Market. We pride ourselves on fostering a collaborative work culture that encourages professional growth through mentoring opportunities and continuous learning, all while offering competitive benefits and a flexible work environment. Join us to make a meaningful impact in a role that not only challenges you but also rewards your contributions in a thriving international setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Professional Systems Analyst
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the insurance and tech industries. Attend meetups, webinars, or even just grab a coffee with someone who works in a similar field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with SQL Server and XFI tools. Share specific examples of how you've solved problems or improved processes in past roles. This will help you stand out from the crowd.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It’s a simple way to keep yourself top of mind and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Senior Professional Systems Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Professional Systems Analyst role. Highlight your experience with SQL Server and any relevant insurance software, as well as your problem-solving skills. We want to see how your background aligns with what we're looking for!
Showcase Your Skills:In your application, don’t just list your skills—show us how you've used them! Provide examples of how you've tackled issues in previous roles, especially those involving database design or client support. This helps us understand your hands-on experience.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Synergize Consulting
✨Know Your SQL Inside Out
Since the role heavily relies on SQL Server, make sure you brush up on your SQL skills. Be prepared to discuss stored procedures, triggers, and views in detail. Practising some common SQL queries beforehand can really help you demonstrate your expertise.
✨Understand the Insurance Landscape
Familiarise yourself with the insurance industry practices and systems mentioned in the job description. Being able to speak knowledgeably about how XFI software fits into the broader market will show that you're not just technically savvy but also understand the business context.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully debugged or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and problem-solving abilities.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it's discussing technical details or explaining solutions to clients, being able to convey information effectively will set you apart. Consider doing mock interviews to refine your delivery.
