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- Tasks: Provide 3rd line technical support and resolve complex infrastructure issues.
- Company: Leading defence client with a focus on critical national infrastructure.
- Benefits: Competitive daily rate, flexible hybrid working, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real impact on vital infrastructure projects.
- Qualifications: Experience in 3rd line support, strong troubleshooting skills, and cloud knowledge.
- Other info: 24/7 operational environment with excellent growth potential.
The predicted salary is between 60000 - 84000 £ per year.
Synergize Consulting are now hiring for a Third Line Infrastructure Engineer to work at a leading defence client, on a contract basis. The successful candidate will be working within a critical national infrastructure project, and will work in a team that provides 24/7 support to infrastructure upgrades and deployments.
Responsibilities include:
- Provide 3rd line technical support to an onsite Deployment team.
- Proactively minimise risks that could impact deployment timelines.
- Investigate, diagnose, and resolve complex infrastructure and application issues.
- Act as a technical escalation point for 1st and 2nd line support teams.
- Support root cause analysis and implement preventative measures.
- Collaborate with development, infrastructure, and project teams to ensure smooth releases.
- Document incidents, resolutions, and knowledge base updates.
- Contribute to continuous improvement of deployment and support processes.
This project runs on a 24/7 working basis, so will require flexibility as to shift working.
Experience required:
- Proven experience in a 3rd Line Infrastructure Engineer, Senior Support, or Infrastructure Engineer role.
- Strong troubleshooting and problem-solving skills in complex production environments.
- Experience supporting enterprise-level applications and deployments.
- Excellent infrastructure knowledge, including DevOps (including Ansible), Cloud support and integrations.
- Familiarity with Legacy system support and transition to modern platforms.
- Cloud server experience that ideally includes Azure and AWS.
- Knowledge of Windows/Linux server environments.
- Networking fundamentals.
- Databases (eg, SQL).
- Application support and deployment tooling.
- Experience working in a 24/7 operational environment would be desirable but not essential.
- Ability to remain calm and decisive under pressure.
- Strong customer service skills and the ability to escalate queries where required.
Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).
If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.
Technical Support Support in Salisbury employer: Synergize Consulting
Contact Detail:
Synergize Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Support in Salisbury
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Be ready to discuss your experience with troubleshooting and problem-solving in complex environments, as well as your knowledge of cloud services like Azure and AWS.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be sure to highlight them during interviews. Demonstrating your hands-on experience with infrastructure support and deployments can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Support Support in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Third Line Infrastructure Engineer. Highlight your experience with troubleshooting, cloud support, and any relevant technologies like Ansible or Azure. We want to see how your skills match up with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in past roles. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a 24/7 environment like ours.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and enthusiasm can make your application stand out. Remember, we’re looking for team players who are excited about the role.
Apply Through Our Website: For the best chance of getting noticed, make sure you apply through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Synergize Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around infrastructure, cloud support, and DevOps tools like Ansible. Be ready to discuss your experience with Windows/Linux server environments and how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved tricky infrastructure problems. Think about times when you had to act as a technical escalation point and how you managed those situations effectively.
✨Demonstrate Your Team Spirit
Since this role involves collaboration with various teams, be ready to talk about your experiences working in a team environment. Highlight how you've contributed to smooth releases and supported your colleagues in high-pressure situations.
✨Flexibility is Key
Given the 24/7 nature of the role, be prepared to discuss your availability and willingness to work shifts. Show that you understand the demands of the job and are ready to adapt to ensure successful deployments.