Have you got what it takes to succeed The following information should be read carefully by all candidates.
Location: Newcastle upon Tyne fully onsite
Rate:£21 per hour Umbrella
Duration: 6 months initially, with potential to convert to a permanent employee following a successful performance review
Start Date: 28 September 2026
Hours: 37.5 hours per week
IR35: Inside IR35
The Opportunity
We are looking for an experienced Regulatory Supervisor to join a busy Regulatory Team supporting a major UK high-street banking operation.
This is an opportunity to play a key role in customer outcomes, regulatory compliance, quality assurance and complaints, while leading and developing a team within a well-established financial services operation.
The successful candidate will bring strong people leadership, analytical ability and experience working within a regulated environment, with a genuine focus on achieving fair, compliant and consistent customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of Regulatory Agents.
- Provide regular coaching, feedback and development to support colleague capability and performance.
- Allocate and manage regulatory team workload.
- Review customer complaints and ensure fair, consistent and compliant outcomes.
- Oversee Quality Assurance and Customer Outcome Testing activities.
- Carry out Root Cause Analysis (RCA) to identify trends, risks and opportunities for improvement.
- Support customer escalations and complex regulatory cases.
- Produce governance reporting and management information.
- Prepare for and facilitate regulatory meetings, including RCA reviews, calibration sessions and working groups.
- Build effective relationships with operational teams and key stakeholders.
- Monitor risk, compliance and customer outcome measures.
- Contribute to continuous improvement across the operation.
- Work towards individual, team and operational performance objectives.
Essential Experience
We are looking for candidates with:
- Previous experience leading, coaching or developing colleagues.
- Experience working within a regulated environment. xgikmsk
- Strong communication and stakeholder management skills.
Regulatory Supervisor Newcastle in Newcastle upon Tyne employer: Synergize Consulting
Join a leading company at the forefront of defence and aerospace technology, where your expertise as a Principal RF Engineer will directly contribute to innovative projects that shape the future of air and defence capabilities. With a strong emphasis on collaboration within multidisciplinary teams, you will enjoy a supportive work culture that fosters professional growth and development, all while working in the vibrant city of Edinburgh. The hybrid work model allows for flexibility, ensuring a balanced approach to both onsite engagement and personal time.
