At a Glance
- Tasks: Support clients with XFI insurance software and resolve issues using SQL Server.
- Company: Join a leading firm in the insurance software industry with a global presence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with mentoring opportunities and international travel potential.
- Why this job: Make a real difference by helping clients optimise their insurance systems.
- Qualifications: 2+ years in software support, strong SQL skills, and excellent problem-solving abilities.
The predicted salary is between 45000 - 55000 € per year.
To support our clients XFI insurance software implemented across London Market, General and Health insurance markets. The support team sits across an international footprint, with clients opting for either dedicated or non-dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required.
Key Accountabilities and Responsibilities:
- Supporting client’s existing configurations and day-to-day queries.
- Using analytical skills to debug and troubleshoot configuration or systemic issues.
- Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
- Estimation and design of solutions to insurance issues.
- Gathering and interpreting client business requirements.
- Documenting and planning of fixes/changes required.
- Development of fixes/changes utilizing both SQL Server /Oracle and DXC’s XFI application tools.
- Conducting developer testing and peer reviews.
- Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements.
- Communicating with client at all stages of development lifecycle to provide excellent customer service.
- Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts.
- Work a shift pattern or on-call rota within the support team to cover core contracted support hours if/when required (dependent on client and product experience).
- Have the experience to independently support a client (or group of clients) with BAU issues through the full development lifecycle without need of assistance.
- To design, develop, review and execute system test scripts.
- To prepare technical system documentation as reference for testing and support as required.
- To proactively and effectively work with internal and external teams when required to achieve issue resolution.
- To proactively escalate issues with line manager when required.
- To proactively ensure that coding standards and best practice approaches adhered to and updated when required.
- Entering time reporting into current time reporting system on a weekly basis to allow invoicing to occur.
- Provide mentoring and training to team members.
- To provide cover and assistance to the support manager when required and to assist with release management and client meetings.
Essential Skills/Qualifications:
- Excellent problem-solving skills.
- Knowledge and understanding of database design best practice.
- Worked in either a BA or second line software support role.
- Ability to produce documentation to a high standard.
- Ability to work on your own as well as part of a team.
- Excellent communication skills across all communication mediums to include face to face meetings, conference calls, web ex sessions, status reports and email correspondence.
- Ability to advise and influence client directions in relation to scope, time, costs and approach.
- Ability to take decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information.
- Self-starter.
- Availability to travel to client sites both domestic and international should the need arise.
- Hard-working, enthusiastic and enjoys being challenged.
- Able to demonstrate examples of learning new software tools/products.
- Minimum 2 years active experience of using SQL Server/Oracle.
- Must be confident in all aspects of SQL including: Stored procedures / Triggers / Views / Functions / Indexes. Table creation and maintenance requiring detailed data entry.
Desirable Skills/Qualifications:
- The ability to confidently present information to internal and external clients.
- Ability to conceptualize and build complex system architectures using our clients XFI Software and the database together.
- Ability to interpret errors to resolve problems.
- Minimum 2 years’ experience of or exposure to insurance industry practices and/or systems.
- Experience in data analysis and reporting.
- Understanding of metadata systems.
- Knowledge of development life-cycle best practices.
- Detailed knowledge of Windows environments.
- Other programming experience.
- ITIL Qualification.
Senior Professional Systems Analyst in London employer: Synergize Consulting
As a Senior Professional Systems Analyst at our company, you will be part of a dynamic and supportive team dedicated to delivering exceptional service to clients in the London Market and beyond. We pride ourselves on fostering a collaborative work culture that encourages professional growth through mentoring and training opportunities, while also offering competitive benefits and a flexible work environment. Join us to make a meaningful impact in the insurance software industry, where your skills will be valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Professional Systems Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and tech industries. Attend meetups, webinars, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your SQL Server projects or any relevant work with XFI software. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to systems analysis and support roles. Think about how you would handle specific client scenarios or troubleshoot issues. Confidence is key, so rehearse until you feel ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our community.
We think you need these skills to ace Senior Professional Systems Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Professional Systems Analyst role. Highlight your experience with SQL Server and any relevant insurance software, as well as your problem-solving skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in mentoring or training others.
Detail Your Technical Expertise:Be specific about your technical skills, especially your experience with SQL, database design, and any exposure to the insurance industry. We love seeing candidates who can confidently discuss their technical abilities and how they’ve applied them in real-world scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Synergize Consulting
✨Know Your SQL Inside Out
Since the role heavily relies on SQL Server, make sure you brush up on your SQL skills. Be prepared to discuss stored procedures, triggers, and how to troubleshoot common issues. Practising some real-world scenarios can help you demonstrate your problem-solving abilities during the interview.
✨Understand the Insurance Landscape
Familiarise yourself with the insurance industry practices and systems mentioned in the job description. Being able to speak knowledgeably about how XFI software fits into the broader market will show that you're not just technically savvy but also understand the business context.
✨Showcase Your Communication Skills
This role requires excellent communication across various mediums. Prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you had to explain complex technical issues in a way that was easy for non-technical stakeholders to understand.
✨Be Ready to Mentor
As a Senior Professional Systems Analyst, you'll be expected to mentor others. Think of specific instances where you've trained or supported colleagues. Highlight your ability to lead and share knowledge, as this will be a key part of your role.
