Hybrid working Bristol HQ (Ad hoc travel per month)
Long term contract
SC clearance is essential
Up to £62 p/h Inside IR35
Are you an experienced security cleared Service Designer looking to lead the design of complex, end-to-end services supporting critical missions?
We are looking for a security cleared Service Designer to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams.
What You'll Bring
- SC cleared currently
- Strong expertise across the DDaT Service Design lifecycle.
- Ability to create service artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems.
- Strong evidence-based design capability, including insight synthesis, problem framing and prioritisation.
- Experience working within complex, multidisciplinary teams.
- Ability to influence stakeholders across engineering, product, policy and business functions.
What You'll Do
- Lead service design activities across Discovery, Alpha, Beta and Live.
- Produce service maps, user journeys, service blueprints and end-to-end service models.
- Work collaboratively with multidisciplinary teams to align user needs, business objectives and technology constraints.
- Provide professional advice on service design approaches, risks and opportunities.
- Coordinate service design activities to meet time, quality and business expectations.
- Facilitate workshops, co-design sessions and decision-making forums.
- Use research, evidence and insight to frame problems, prioritise opportunities and influence decisions.
- Contribute to planning, strategy and roadmap discussions.
- Support the development of service design capability and mentor more junior team members.
- Experience coordinating service design delivery across multiple phases and teams.
- Experience coaching, mentoring or supporting other Service Designers.
- Experience within defence, government or other regulated environments.
- Exposure to operational service management, including ITIL, SLAs and support models.
- Knowledge of adjacent disciplines such as User Research, Business Analysis, Product Management and Interaction Design.
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Service Designer employer: Synergize Consulting Ltd
As a leading employer in the Defence and Government sector, we pride ourselves on fostering a collaborative and innovative work culture that values technical expertise and professional growth. Our employees benefit from comprehensive training opportunities, competitive salaries, and a commitment to work-life balance, all while contributing to critical projects in highly secure environments. Join us in a role that not only challenges your skills but also offers the chance to make a meaningful impact in national security.
