At a Glance
- Tasks: Support clients with XFI insurance software, troubleshoot issues, and develop new functionalities.
- Company: Join a leading tech firm in the insurance sector with a global presence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with mentoring opportunities and international travel potential.
- Why this job: Make a real difference by solving complex problems and enhancing client systems.
- Qualifications: 2+ years of SQL Server/Oracle experience and strong problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
To support our clients XFI insurance software implemented across London Market, General and Health insurance markets. The support team sits across an international footprint, with clients opting for either dedicated or non‑dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required.
Key Accountabilities and Responsibilities
- Supporting client’s existing configurations and day‑to‑day queries.
- Using analytical skills to debug and troubleshoot configuration or systemic issues.
- Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s.
- Estimation and design of solutions to insurance issues.
- Gathering and interpreting client business requirements.
- Documenting and planning of fixes/changes required.
- Development of fixes/changes utilizing both SQL Server /Oracle and DXC’s XFI application tools.
- Conducting developer testing and peer reviews.
- Deployment of fixes/changes into client systems adhering to client specific release processes.
- Communicating with client at all stages of development lifecycle to provide excellent customer service.
- Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts.
- Work a shift pattern or on‑call rota within the support team to cover core contracted support hours if/when required (dependent on client and product experience).
- Have the experience to independently support a client (or group of clients) with BAU issues through the full development lifecycle without need of assistance.
- To design, develop, review and execute system test scripts.
- To prepare technical system documentation as reference for testing and support as required.
- To proactively and effectively work with internal and external teams when required to achieve issue resolution.
- To proactively ensure that coding standards and best practice approaches are adhered to and updated.
- Entering time reporting into current time reporting system on a weekly basis to allow invoicing to occur.
- Provide mentoring and training to team members.
- To provide cover and assistance to the support manager when required and to assist with release management and client meetings.
Essential Skills/Qualifications
- Excellent problem‑solving skills.
- Knowledge and understanding of database design best practice.
- Worked in either a BA or second line software support role.
- Ability to produce documentation to a high standard.
- Ability to work on your own as well as part of a team.
- Excellent communication skill across all communication mediums including face‑to‑face meetings, conference calls, web ex sessions, status reports and e‑mail correspondence.
- Ability to advise and influence client directions in relation to scope, time, costs and approach.
- Ability to take decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information.
- Availability to travel to client sites both domestic and international should the need arise.
- Hard‑working, enthusiastic and enjoys being challenged.
- Able to demonstrate examples of learning new software tools/products.
- Minimum 2 years active experience of using SQL Server/Oracle.
- Must be confident in all aspects of SQL including: Stored procedures / Triggers / Views / Functions / Indexes.
- Table creation and maintenance requiring detailed data entry.
Desirable Skills/Qualifications
- The ability to confidently present information to internal and external clients.
- Ability to conceptualize and build complex system architectures using our clients XFI Software and the database together.
- Ability to interpret errors to resolve problems.
- Minimum 2 years’ experience of or exposure to insurance industry practices and/or systems.
- Experience in data analysis and reporting.
- Understanding of metadata systems.
- Knowledge of development life‑cycle best practices.
- Detailed knowledge of Windows environments.
- Other programming experience.
- ITIL Qualification.
Senior Professional Systems Analyst employer: Synergize Consulting Ltd
As a Senior Professional Systems Analyst at our company, you will be part of a dynamic and supportive team dedicated to delivering exceptional service to clients in the London Market and beyond. We pride ourselves on fostering a collaborative work culture that encourages professional growth through mentoring and training opportunities, while also offering competitive benefits and a flexible work environment. Join us to make a meaningful impact in the insurance software sector, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Professional Systems Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Synergize Consulting Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Synergize Consulting Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Synergize Consulting Ltd!
✨Direct Apply to Synergize Consulting Ltd
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We think you need these skills to ace Senior Professional Systems Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Synergize Consulting Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Synergize Consulting Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Synergize Consulting Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
