Our client is seeking an experienced SC Cleared Service Management Consultant to support a complex Defence programme, working within a cloud-based service environment. This is a consultancy-focused role requiring someone who can design, implement, govern and continually improve ITIL-aligned service management processes , while working across technical teams, suppliers, cloud providers and customer stakeholders. The successful candidate will bring strong experience from consultancy or complex multi-supplier environments, with the ability to operate independently, provide expert advice and embed effective service management practices across an operational service. Key Responsibilities Design, implement and continually improve ITIL-aligned service management processes. Provide subject matter expertise across Incident, Change, Problem, Service Request and Knowledge Management. Establish and maintain service management governance, processes, procedures and operational documentation. Drive Continual Service Improvement (CSI) initiatives, tracking actions through to completion. Support the transition of new and changed services into operational support. Work closely with cloud providers, suppliers, technical teams and customer stakeholders to ensure effective service integration and delivery. Facilitate service reviews, operational meetings and governance forums. Provide escalation and coordination support for operational incidents, service requests and changes. Produce service reporting, trend analysis and operational metrics. Develop and maintain knowledge articles, operational procedures and customer-facing documentation. Identify opportunities to improve service performance, operational efficiency and customer experience. Support consistent adoption of ITIL practices across operational teams. Essential Experience Proven experience as a Service Management Consultant/ITSM Consultant within a consultancy or complex enterprise environment. Strong practical experience working within an ITIL-based service management environment. Hands-on experience across Incident, Change, Problem, Service Request and Knowledge Management. Proven experience designing and improving service management processes and governance. Experience delivering Continual Service Improvement initiatives. Experience supporting cloud-hosted services. Experience working within multi-supplier/SIAM-style environments. Strong experience producing service reporting, trend analysis and performance metrics. Experience working with technical teams, suppliers and customer stakeholders. Strong written and verbal communication skills, with the ability to produce high-quality service management documentation. Technical Skills ITIL service management practices Jira Service Management (JSM) Confluence Remedy or equivalent ITSM tooling Service reporting and performance monitoring Process design, documentation and governance Cloud service environments Knowledge management #J-18808-Ljbffr
SC Cleared Service Management Consultant - ITIL/Cloud/JSM employer: Synergize Consulting Ltd
As a leading employer in the Defence and Government sector, we pride ourselves on fostering a collaborative and innovative work culture that values technical expertise and professional growth. Our employees benefit from comprehensive training opportunities, competitive salaries, and a commitment to work-life balance, all while contributing to critical projects in highly secure environments. Join us in a role that not only challenges your skills but also offers the chance to make a meaningful impact in national security.
