At a Glance
- Tasks: Join a team to support and refresh desktop devices while providing top-notch customer service.
- Company: Leading global IT services organisation with a focus on innovation.
- Benefits: Full-time onsite role in Edinburgh with competitive pay and career growth.
- Other info: Opportunity to work with cutting-edge technologies and gain valuable experience.
- Why this job: Be part of a large-scale project and enhance your tech skills in a hands-on environment.
- Qualifications: 1-2 years in IT support, strong Windows knowledge, and excellent communication skills.
The predicted salary is between 38250 - 46750 £ per year.
We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared
IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.
This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.
- Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.
Key Responsibilities
- Build, configure and deploy desktop and laptop devices as part of a large-scale refresh programme.
- Provide onsite technical support for end-user computing devices and workplace technologies.
- Troubleshoot and resolve hardware and software issues.
- Support Microsoft Windows 10/11 and Microsoft 365 environments.
- Perform desktop, laptop and peripheral installations, replacements and maintenance.
- Provide "hands and eyes" support within the onsite data centre when required.
- Assist users with day-to-day technical issues while delivering excellent customer service.
- Log, update and manage support requests in line with agreed SLAs.
- Work closely with technical teams to ensure timely issue resolution and successful device deployments.
Essential Skills & Experience
- 1-2 years' experience in an IT Support, Desktop Support or Technical Support role.
- Strong knowledge of Microsoft Windows 10 and Windows 11.
- Experience supporting Microsoft 365 applications.
- Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
- Basic Active Directory administration experience.
- Experience supporting desktop and laptop hardware.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Desirable Skills
- ITIL Foundation Certification.
- Comp TIA A+.
- Microsoft Fundamentals Certification.
- Experience using Service Now or similar ITSM tools.
- Mobile device support experience.
- #J-18808-Ljbffr
SC Cleared IT Support Engineer/EUC Support Engineer employer: Synergize Consulting Ltd
Synergize Consulting Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the defence sector. Located in Somerset, employees benefit from competitive compensation, opportunities for professional growth through mentorship, and the chance to work on critical projects that enhance national security. Join us to make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared IT Support Engineer/EUC Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Synergize Consulting Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Synergize Consulting Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Synergize Consulting Ltd!
✨Direct Apply to Synergize Consulting Ltd
Let's not forget to apply directly through the Synergize Consulting Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SC Cleared IT Support Engineer/EUC Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Synergize Consulting Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Synergize Consulting Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Synergize Consulting Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
