At a Glance
- Tasks: Provide expert support for complex Citrix issues and lead troubleshooting efforts.
- Company: Join a specialist support team in a secure UK environment.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Dynamic role with opportunities for career growth and collaboration.
- Why this job: Make a real impact by solving complex technical challenges in a large-scale enterprise.
- Qualifications: Proven experience in Third Line Citrix Support and strong technical skills.
The predicted salary is between 40500 - 49500 £ per year.
We are currently looking for an experienced Third Line Citrix SME to join a specialist support team working within a secure UK environment.
This is a hands-on, technical role for an experienced Citrix professional who enjoys complex troubleshooting, taking ownership of technical issues and delivering robust solutions in a large-scale enterprise environment.
Key Responsibilities Provide expert third-line support for complex Citrix-related incidents and problems.
Act as a technical point of escalation for Citrix infrastructure issues.
Support and maintain Citrix Virtual Apps and Desktops, Citrix Cloud and Net Scaler ADC.
Lead complex troubleshooting, root cause analysis and problem resolution.
Manage and optimise Citrix policies, profiles and the end-user experience.
Support patching, upgrades, migrations and ongoing improvements.
Work closely with engineering and architecture teams on Citrix infrastructure initiatives.
Support proactive defect management and technical assurance activities.
Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus.
Essential Skills Experience Proven experience in a Third Line/Senior Citrix Support role.
Strong hands-on experience with Citrix Virtual Apps and Desktops .
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SC Cleared 3Rd Line Citrix SME employer: Synergize Consulting Ltd
As a leading employer in the defence sector, we offer a dynamic work environment where innovation meets security. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within highly regulated projects. Located in secure sites across the UK, including Farnborough and Newcastle, we foster a collaborative culture that values technical expertise and encourages meaningful contributions to critical government initiatives.
