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For Companies At a Glance
- Tasks: Manage live digital services and ensure smooth service delivery in a secure environment.
- Company: Join a leading team in the defence sector focused on digital transformation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in digital service delivery.
- Qualifications: 5-8 years in service delivery with strong ITIL experience and active SC clearance.
- Other info: Work onsite 3 days a week in a collaborative and supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced, hands-on SC Cleared Service Delivery Manager to join an established delivery team supporting live digital services within a secure defence-aligned environment. This role is operational and embedded, focused on running and stabilising services, supporting digital service delivery and transformation activities, and ensuring services operate effectively in BAU. This is not a programme management, cloud architecture, cyber security, or senior leadership role.
What This Role Is
- Embedded Service Delivery within a delivery team
- Operational ownership of live digital services
- ITIL-based service management
- Support to digital service & transformation initiatives
- Defence/secure environment delivery
Key Responsibilities
- Manage day-to-day service delivery for live, business-critical digital services
- Ensure services meet agreed SLAs, KPIs, availability, and security requirements
- Act as a hands-on escalation point for incidents, problems, and service issues
- Work closely with engineers, delivery teams, and suppliers to resolve operational issues
- Support digital service delivery and transformation work, ensuring services transition smoothly into BAU
- Coordinate change and release activities in line with ITIL best practice
- Maintain and update service documentation, runbooks, and operational procedures
- Produce service reports covering performance, risks, and operational health
- Operate fully within defence and government governance frameworks
Essential Skills & Experience
- 5-8+ years' experience in a Service Delivery Manager/Service Manager role
- Strong, practical ITIL experience (ITIL certification essential)
- Proven experience managing live digital services in BAU
- Hands-on experience across:
- Incident Management
- Problem Management
- Change & Release
- Service Performance & Reporting
Desirable Experience
- Familiarity with service management tooling (eg ServiceNow, Jira Service Management)
- Experience transitioning services from delivery into BAU
SC Cleared SC Cleared Service Delivery Manager (Operational/Hands-On) in Corsham employer: Synergize Consulting Ltd
Contact Detail:
Synergize Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared SC Cleared Service Delivery Manager (Operational/Hands-On) in Corsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence sector and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and real-life examples of managing live digital services. We want to hear how you've tackled incidents and ensured service delivery meets SLAs, so have those stories ready to go!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your experience in secure environments. Check out our website for opportunities that match your skills and interests, especially those involving operational service delivery.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
We think you need these skills to ace SC Cleared SC Cleared Service Delivery Manager (Operational/Hands-On) in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your hands-on experience and ITIL knowledge, especially in managing live digital services. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this operational role. Share specific examples of how you've successfully managed service delivery in secure environments, just like we do at StudySmarter.
Showcase Relevant Experience: When detailing your experience, focus on your operational ownership and any transformation initiatives you've supported. We love seeing candidates who can demonstrate their impact on service performance and stability in BAU.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Synergize Consulting Ltd
✨Know Your ITIL Inside Out
Since this role heavily relies on ITIL-based service management, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident and problem management.
✨Showcase Your Hands-On Experience
This position is all about being operational and hands-on. Prepare examples from your previous jobs where you directly managed live digital services and resolved issues. Highlight your ability to act as an escalation point and how you’ve worked closely with engineers and delivery teams.
✨Understand the Defence Environment
Familiarise yourself with the specific challenges and requirements of working in a secure defence-aligned environment. Be prepared to discuss your experience in such settings and how you ensure compliance with governance frameworks.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills in real-time situations. Think of examples where you coordinated change and release activities or produced service reports, and be ready to explain your thought process and actions.
