Job Description
Complaints Handler - Contract role - Hybrid/London - £competitive Synergize Consulting are now hiring for a Complaints Handler to work at a leading consultancy client on a contract basis. The client is working with a general insurance customer, and the successful candidate will support a detailed customer claims file review process. This opportunity is ideally suited to experienced professionals who can quickly integrate into an established team and contribute from day one, without the need for extensive training.
Key Responsibilities
Review and assess settled insurance claims against a defined assessment framework. Evaluate claim handling decisions, processes and customer outcomes for fairness, consistency and compliance with relevant regulatory requirements. Identify potential issues, shortcomings or areas of concern within individual claim files. Apply sound judgement when assessing case documentation, claim decisions and customer communications. Accurately document review findings, observations and supporting evidence.
Identify trends, recurring issues and potential areas for improvement across the claims sample. Contribute to project discussions and support the delivery of high-quality review findings within agreed timescales. Essential Experience and Skills Proven experience in financial services complaints handling, with a strong focus on general insurance. Good understanding of general insurance products, claims processes and complaint handling procedures.
Experience reviewing complex customer cases, assessing evidence and reaching fair, balanced and well-reasoned conclusions. Strong analytical skills, attention to detail and the ability to work accurately across a high volume of case files. Excellent written communication skills, including the ability to clearly document findings and explain assessment decisions. Ability to work independently while contributing effectively to a wider project team. Confidence working to an established framework and meeting project deadlines.
Previous experience working on claims file review, complaint file review or quality assurance projects would be desirable. If you are looking to take the next exciting step in your career, please send in your CV for immediate consideration.
Complaints Handler in Tottenham employer: Synergize Consulting Limited
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Contact Details:
Synergize Consulting Limited Recruitment Team
