At a Glance
- Tasks: Provide expert technical support for complex Citrix issues in a secure environment.
- Company: Join a leading tech firm focused on innovative infrastructure solutions.
- Benefits: Competitive pay, professional development, and the chance to work on impactful projects.
- Other info: Work in a dynamic team with opportunities for career advancement.
- Why this job: Be a key player in optimising Citrix environments and enhancing user experiences.
- Qualifications: Experience in Third Line Support with strong Citrix knowledge required.
The predicted salary is between 40 - 40 £ per hour.
Location: Preston
Working: Predominantly onsite
IR35: Inside IR35, £40 per hour
Duration: Until 26 February 2027
Clearance: Q1 Security Clearance - essential
Nationality: Sole UK National required
We are recruiting for an experienced Third Line Citrix SME to provide specialist technical support within a secure enterprise environment. The role will focus on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working closely with wider infrastructure and engineering teams.
Key Responsibilities
- Provide Third Line technical support for complex incidents and problem records
- Act as a technical SME across Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC
- Lead the diagnosis and resolution of complex Citrix and infrastructure issues
- Manage and optimise Citrix policies, profiles and user experience
- Support patching, upgrades and migrations across Citrix components
- Carry out root cause analysis and proactive/reactive problem management
- Contribute to technical assurance and defect resolution
- Work with architecture and engineering teams on Citrix solutions and infrastructure improvements
- Collaborate with wider technical teams and customer stakeholders
- Maintain strong customer service while working within established ITIL and service management processes
Essential Skills & Experience
- Proven commercial experience working in a Third Line Support / Third Line Infrastructure role
- Strong hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
- Strong knowledge of Citrix Cloud
- Strong experience with NetScaler ADC
- Experience with Citrix Workspace Environment Management (WEM)
- Strong experience with Windows Server
- Experience with Active Directory and Group Policy
- Experience with FSLogix
- Strong understanding of ITIL processes and enterprise support models
- Experience with virtualisation technologies including VMware, Hyper-V or XenServer
- Experience supporting Windows 10 and Windows 11
- Strong troubleshooting and problem-solving skills
- Ability to take ownership of complex technical issues through to resolution
Q1 Security Clearance - essential
Sole UK nationality - essential
Desirable
- Experience supporting secure or restricted environments
- Defence or government infrastructure experience
- Experience with Ivanti
- Experience with SysTrack or Nexthink training can be provided
- Knowledge of secure client solutions
SC Cleared Third Line Citrix SME in Slough employer: Synergize Consulting Limited
As a Senior DevSecOps Engineer in Reading, you will join a forward-thinking company that prioritises security and innovation within the Defence and Aerospace sectors. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and a collaborative work culture that values your expertise in cloud engineering and automation. The hybrid working model allows for flexibility, ensuring a healthy work-life balance while contributing to high-profile projects that make a real impact.
Contact Details:
Synergize Consulting Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared Third Line Citrix SME in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Synergize Consulting Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Synergize Consulting Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Synergize Consulting Limited!
✨Direct Apply to Synergize Consulting Limited
Let's not forget to apply directly through the Synergize Consulting Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SC Cleared Third Line Citrix SME in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Synergize Consulting Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Synergize Consulting Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Synergize Consulting Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
