Location: Newcastle upon Tyne fully onsite
Rate: £21 per hour Umbrella
Duration: 6 months initially, with potential to convert to a permanent employee following a successful performance review
Start Date: 28 September 2026
Hours: 37.5 hours per week
IR35: Inside IR35
The Opportunity
We are looking for an experienced Regulatory Supervisor to join a busy Regulatory Team supporting a major UK high-street banking operation.
This is an opportunity to play a key role in customer outcomes, regulatory compliance, quality assurance and complaints , while leading and developing a team within a well-established financial services operation.
The successful candidate will bring strong people leadership, analytical ability and experience working within a regulated environment, with a genuine focus on achieving fair, compliant and consistent customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of Regulatory Agents.
- Provide regular coaching, feedback and development to support colleague capability and performance.
- Allocate and manage regulatory team workload.
- Review customer complaints and ensure fair, consistent and compliant outcomes.
- Oversee Quality Assurance and Customer Outcome Testing activities.
- Carry out Root Cause Analysis (RCA) to identify trends, risks and opportunities for improvement.
- Support customer escalations and complex regulatory cases.
- Produce governance reporting and management information.
- Prepare for and facilitate regulatory meetings, including RCA reviews, calibration sessions and working groups.
- Build effective relationships with operational teams and key stakeholders.
- Monitor risk, compliance and customer outcome measures.
- Contribute to continuous improvement across the operation.
- Work towards individual, team and operational performance objectives.
Essential Experience
We are looking for candidates with:
- Previous experience leading, coaching or developing colleagues .
- Experience working within a regulated environment .
- Strong communication and stakeholder management skills.
- A strong customer outcome and customer-focused decision-making approach.
- Good analytical and problem-solving skills.
- Ability to identify trends and root causes from data and performance information.
- Experience maintaining quality, governance or control frameworks .
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and accuracy.
- Demonstrable accountability for performance, quality or operational outcomes .
Desirable Experience
Experience in any of the following would be advantageous:
- Financial Services
- Complaint Handling
- Quality Assurance
- Customer Outcome Testing
- FCA / regulatory requirements
- Consumer Duty
- Root Cause Analysis
- Continuous Improvement
- Presentation or meeting facilitation
- Supporting change implementation
Working Hours
The operation covers:
MondayFriday: 8am8pm
SaturdaySunday: 9am6pm
You will work 37.5 hours per week , with shifts planned through a 6-week rotation , giving you advance notice of your working pattern.
There may be some flexibility required around start and finish times, particularly during the training period.
JBRP1_UKTJ
Regulatory Supervisor Newcastle employer: Synergize Consulting Limited
As a Senior DevSecOps Engineer in Reading, you will join a forward-thinking company that prioritises security and innovation within the Defence and Aerospace sectors. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and a collaborative work culture that values your expertise in cloud engineering and automation. The hybrid working model allows for flexibility, ensuring a healthy work-life balance while contributing to high-profile projects that make a real impact.
Contact Details:
Synergize Consulting Limited Recruitment Team
