At a Glance
- Tasks: Lead the design of complex, end-to-end services for critical missions.
- Company: Join a dynamic UCD team at a leading organisation in Bristol.
- Benefits: Competitive pay up to £62 p/h and hybrid working options.
- Other info: Short-term contract with opportunities for mentorship and growth.
- Why this job: Make a real impact by shaping user interactions and service operations.
- Qualifications: Must have SC clearance and strong service design expertise.
The predicted salary is between 62 - 62 £ per hour.
Contract Service Designer
Hybrid working out of Bristol HQ (Ad hoc travel per month)
SC clearance is essential
Up to £62 p/h Inside IR35
Short term contract (1-3 months)
Are you an experienced security cleared Service Designer looking to lead the design of complex, end-to-end services supporting critical missions?
We are looking for a security cleared Service Designer to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams. You will lead service design activity throughout the full DDaT lifecycle, from Discovery through to Live, helping shape both how users interact with services and how those services operate behind the scenes.
What You'll Bring
- SC cleared currently
- Strong expertise across the DDaT Service Design lifecycle.
- Proven experience delivering end-to-end service design.
- Ability to create service artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems.
- Strong evidence-based design capability, including insight synthesis, problem framing and prioritisation.
- Experience working within complex, multidisciplinary teams.
- Ability to influence stakeholders across engineering, product, policy and business functions.
What You'll Do
- Lead service design activities across Discovery, Alpha, Beta and Live.
- Produce service maps, user journeys, service blueprints and end-to-end service models.
- Work collaboratively with multidisciplinary teams to align user needs, business objectives and technology constraints.
- Provide professional advice on service design approaches, risks and opportunities.
- Coordinate service design activities to meet time, quality and business expectations.
- Facilitate workshops, co-design sessions and decision-making forums.
- Use research, evidence and insight to frame problems, prioritise opportunities and influence decisions.
- Contribute to planning, strategy and roadmap discussions.
- Support the development of service design capability and mentor more junior team members.
- Experience coordinating service design delivery across multiple phases and teams.
- Experience coaching, mentoring or supporting other Service Designers.
- Experience within defence, government or other regulated environments.
- Exposure to operational service management, including ITIL, SLAs and support models.
- Knowledge of adjacent disciplines such as User Research, Business Analysis, Product Management and Interaction Design.
Service Designer in Newport employer: Synergize Consulting Limited
Join a forward-thinking organisation that values innovation and collaboration, where your expertise as a UX Designer will directly contribute to the Defence Digital Transformation Programme. With a hybrid working model across multiple MOD sites in the South West UK, you will enjoy a flexible work environment that fosters professional growth and development, while being part of a mission-driven team dedicated to enhancing national security. Our commitment to employee well-being and career advancement makes us an exceptional employer for those seeking meaningful and rewarding work.
Contact Details:
Synergize Consulting Limited Recruitment Team
