Location:
Preston Working:
Predominantly onsite IR35:
Inside IR35, £40 per hour Duration:
Until 26 February 2027 Clearance:
Q1 Security Clearance - essential Nationality:
Sole UK National required We are recruiting for an experienced
Third Line Citrix SME
to provide specialist technical support within a secure enterprise environment. The role will focus on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working closely with wider infrastructure and engineering teams. Key Responsibilities
Provide
Third Line technical support
for complex incidents and problem records Act as a technical SME across
Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC Lead the diagnosis and resolution of complex Citrix and infrastructure issues Manage and optimise
Citrix policies, profiles and user experience Support
patching, upgrades and migrations
across Citrix components Carry out
root cause analysis
and proactive/reactive problem management Contribute to technical assurance and defect resolution Work with architecture and engineering teams on Citrix solutions and infrastructure improvements Collaborate with wider technical teams and customer stakeholders Maintain strong customer service while working within established
ITIL and service management processes Essential Skills & Experience
Proven commercial experience working in a
Third Line Support / Third Line Infrastructure
role Strong hands-on experience with
Citrix Virtual Apps and Desktops (XenApp/XenDesktop) Strong knowledge of
Citrix Cloud Strong experience with
NetScaler ADC Experience with
Citrix Workspace Environment Management (WEM) Strong experience with
Windows Server Experience with
Active Directory and Group Policy Experience with
FSLogix Strong understanding of
ITIL processes and enterprise support models Experience with virtualisation technologies including
VMware, Hyper-V or XenServer Experience supporting
Windows 10 and Windows 11 Strong troubleshooting and problem-solving skills Ability to take ownership of complex technical issues through to resolution Q1 Security Clearance - essential Sole UK nationality - essential Desirable
Experience supporting secure or restricted environments Defence or government infrastructure experience Experience with
Ivanti Experience with
SysTrack or Nexthink
training can be provided Knowledge of secure client solutions
TPBN1_UKTJ
SC Cleared Third Line Citrix SME in Blackburn employer: Synergize Consulting Limited
As a Senior DevSecOps Engineer in Reading, you will join a forward-thinking company that prioritises security and innovation within the Defence and Aerospace sectors. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and a collaborative work culture that values your expertise in cloud engineering and automation. The hybrid working model allows for flexibility, ensuring a healthy work-life balance while contributing to high-profile projects that make a real impact.
Contact Details:
Synergize Consulting Limited Recruitment Team
