Dynamics Team Lead & Business Central Functional Consultant in Gateshead

Location: Gateshead, UK (Hybrid; 2 days per week in Gateshead office; occasional travel to client sites)

Synergi, part of DC Thomson media company, are currently recruiting for an experienced Dynamics Team Lead & Business Central Functional Consultant to join our growing team in Gateshead. This is a great opportunity to join a leading Microsoft Solutions Partner and apply leadership skills and your keen desire to deliver the highest quality solutions and support services to high profile and household brand name customers.

The Dynamics Team Lead & Business Central Functional Consultant will deliver commercially successful Microsoft Dynamics Business Central engagements for clients while building a high-performing, scalable capability within the Dynamics practice. This role is a blend of client-facing functional expertise (60%) with accountable team leadership (40%) to ensure consistent delivery quality, strong utilisation, and measurable customer outcomes.

The successful candidate will turn business strategy and sales pipeline demand into effective delivery capacity, aligning skills, resource deployment and solution design to maximise revenue, margin and client value. The Dynamics Team Lead & Business Central Functional Consultant will establish standards, accelerate adoption of data, automation and AI-enabled capabilities, and drive repeatable best practices across a portfolio of clients.

Core Dynamics offerings within Synergi includes applications such as Business Central, Sales, Customer Insights, Service and Field Service plus the PowerPlatform.

Key Responsibilities Include:

• High-Quality Client Delivery - Deliver Business Central solutions that meet defined business outcomes, ensuring projects are completed to scope, quality, time and budget, with measurable client value and satisfaction.
• Commercial Performance & Utilisation - Achieve and sustain ~60% billable utilisation while contributing to accurate estimations, effective scope control, and delivery margin through strong commercial awareness and decision-making.
• Team Leadership & Capability - Build and lead a high-performing team with clear objectives, active development plans, and aligned skills deployment, ensuring capability is scaled in line with pipeline demand.
• Solution Design, Data & Automation Integration - Design and oversee solutions that incorporate Business Central, Power Platform, data structures and automation opportunities, ensuring scalable, efficient and insight-driven outcomes for clients.
• Delivery Governance & Quality Assurance - Establish and enforce consistent delivery standards, peer review processes and governance controls to ensure repeatable, high-quality outputs across all engagements.
• Practice Growth & Innovation Contribution - Support practice growth by identifying new opportunities, contributing to propositions, and embedding best practice, reusable assets and emerging capabilities (including AI-enabled features) across the team.

Requirements Experience

• Business Analysis - Applies structured analysis to complex client requirements, translating business needs into scalable Business Central solutions aligned to commercial outcomes.
• Consultancy - Provides trusted advice to clients and internal stakeholders, shaping solutions, influencing decisions and ensuring alignment between technology and business value.
• Change Management - Leads controlled implementation of changes across projects, ensuring risks are managed and business transitions are effective and adopted.
• IT Strategy & Planning - Contributes to practice-level planning, aligning delivery capability, pipeline demand and technology direction, including data and automation strategy.
• Systems Design - Designs integrated Business Central and Power Platform solutions that meet functional, data and process requirements.
• Application Support - Ensures stability and performance of live solutions, supporting clients through issue resolution and continuous improvement.
• Learning & Development Delivery - Develops team capability through coaching, knowledge sharing and structured learning aligned to evolving technology and client needs.
• Risk Management - Identifies, assesses and manages delivery and commercial risks across projects and team operations.
• Data Analytics - Applies data analysis techniques to support reporting, insight generation and improved client decision-making; identifies opportunities to embed analytics into solutions.
• Emerging Capability: AI & Automation - Applies practical understanding of AI-enabled features within Business Central and Power Platform to improve efficiency, insight generation and process automation in client solutions.

Skills

• Business Central Dynamics, Power Platforms, SharePoint

Qualifications

• MB (Microsoft Business) 800 – Business Central Functional
• Any Dynamics Certifications

Behaviours that will help this role succeed

• Think Customer - Designs and delivers solutions anchored in clear customer outcomes, not just technical requirements. Anticipates client needs and identifies opportunities to add value or improve performance. Uses data, insight and feedback to continuously enhance client experience and outcomes.
• Get it Done - Takes decisive action to deliver results, balancing pace with quality and commercial impact. Holds self and team accountable for meeting utilisation, delivery and performance targets. Proactively resolves issues, removes blockers and ensures commitments are met end-to-end.
• Succeed Together - Builds strong, trusted relationships across teams, functions and clients in a matrix environment. Shares knowledge, assets and best practice to improve collective performance. Creates an inclusive, high-performing team where everyone contributes and succeeds.
• Keep Growing - Actively develops own capability and that of the team in evolving technologies, including data, automation and AI. Seeks feedback, reflects on performance and drives continuous improvement. Encourages experimentation and learning to enhance delivery excellence and innovation.