At a Glance
- Tasks: Provide top-notch tech support to clients via phone, email, and remote tools.
- Company: Join Synergi Tech, a dynamic team in the heart of Lincoln.
- Benefits: Enjoy flexible working, a supportive team, and opportunities for growth.
- Other info: No driving licence needed; all support is delivered remotely from our office.
- Why this job: Be the tech hero who keeps businesses running smoothly and makes a real difference.
- Qualifications: Tech-savvy with strong problem-solving skills and a passion for customer service.
The predicted salary is between 60000 - 80000 £ per year.
As an IT Helpdesk Technician at Synergi Tech, you'll be a vital member of our support team, providing first-class technical assistance to our diverse client base. Based in our Lincoln head office, you'll use remote support tools, phone, and email to diagnose and resolve IT issues, ensuring our clients' businesses run smoothly. This is an excellent opportunity for someone who is passionate about technology and customer service. You'll work with a wide range of technologies, from Microsoft 365 and networking to hardware troubleshooting and software applications. Your ability to communicate clearly and empathetically with users whilst solving their technical challenges will be key to your success. Unlike our field-based role, this position does not require a driving licence as all support is delivered remotely from our office. You'll work alongside a supportive team of experienced technicians who are always ready to help and share knowledge.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and remote support tools
- Diagnose and resolve hardware, software, and network issues remotely
- Log and manage support tickets using our helpdesk system, ensuring timely resolution
- Escalate complex technical issues to senior technicians or field-based engineers when required
- Support Microsoft 365 environments including Exchange Online, SharePoint, and Teams
- Assist with user account management in Active Directory and cloud platforms
- Configure and troubleshoot desktop and laptop systems, printers, and peripherals
- Provide guidance on software applications and best practices to end users
- Document solutions and contribute to our knowledge base
- Monitor system alerts and proactively address potential issues
- Maintain excellent customer service standards and build positive client relationships
Required Skills And Experience
- Strong technical knowledge of Microsoft Windows desktop and server operating systems
- Experience with Microsoft 365 administration and troubleshooting
- Understanding of networking fundamentals including TCP/IP, DNS, and DHCP
- Familiarity with remote support tools and helpdesk ticketing systems
- Excellent problem-solving and analytical skills
IT Helpdesk Technician in Lincoln employer: Synergi Tech Ltd
At Synergi Tech, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work environment in our Lincoln head office. As an IT Helpdesk Technician, you'll benefit from ongoing professional development opportunities while working with cutting-edge technology and a dedicated team that values your contributions. Our commitment to employee well-being and a strong customer service ethos makes us a rewarding place to grow your career in the tech industry.
