At a Glance
- Tasks: Implement and deliver Microsoft Dynamics 365 solutions while engaging with clients.
- Company: Synergi, a forward-thinking tech company based in Gateshead.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continual learning and career development.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Experience with MS Dynamics 365 and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Dynamics CRM Functional Consultant will take a consultative approach to implement and deliver Microsoft Dynamics 365 products and services to our customers. This will span presales support, requirements gathering and documentation through to design, delivery and support.
Core Dynamics offerings within Synergi include Dynamics 365 applications such as Sales, Marketing, Service and Field Service plus the PowerPlatform.
Key responsibilities:
- Engaging with customers (internal and external) in a professional manner
- Understanding typical business processes and providing advice and consultancy for clients when required
- Architect and develop/configure effective solutions for our clients and seek agreement
- Building and testing developed/configured solutions both internally and with customers
- Training end users and consider their needs in a kind and supporting manner
- Supporting and delivering migrations from various source systems whilst overcoming the challenges this presents
- Supporting customers post go live in a professional manner
- Supporting the sales engine with opportunity spotting and support activities as directed
- Ensuring deliverables are clearly defined and delivered within time and budget (subject to change control)
- Adhering to the Synergi project management methodology and effectively manage your time
- Contributing 1 day per week to 3rd line Service Desk Support
Skills:
- Strong attention to detail
- Proficient with Power Platforms such as Power BI, Power Automate and Power Pages
- 3rd line Service Desk support
- Excellent communication skills and ability to build rapport with technical and non-technical clients
Experience:
- Demonstrable experience as a MS Dynamics 365 Consultant
- Demonstrable experience implementing and providing scoping, design, documentation and training to clients autonomously
- Sales, Customer Service and Field Service and optional Marketing/Journeys experience.
Qualifications:
- Be able to show clear evidence of continual learning in your career to date
- Any industry recognised accreditations beneficial e.g. Microsoft MCP
Behaviours that will help this role succeed:
- Collaborates across teams
- Owns outcomes and follows issues through
- Learns and adapts to improve workflows
- Experiments with purpose to enhance delivery
- Acts with curiosity and seeks better ways of working
Closing date for applications: 29th April 2026 at 12:00 noon
Dynamics CRM Functional Consultant in Gateshead employer: Synergi IT
At Synergi, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Gateshead, our hybrid working model allows for flexibility while ensuring meaningful engagement with clients and colleagues alike. We are committed to employee growth, providing ample opportunities for professional development and continuous learning, making us an ideal choice for those seeking a rewarding career as a Dynamics CRM Functional Consultant.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics CRM Functional Consultant in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Dynamics CRM Functional Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Dynamics 365. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve implemented Dynamics 365 solutions. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dynamics CRM Functional Consultant in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics CRM Functional Consultant role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your consultative approach and any specific experiences that relate to the job description.
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to convey your ability to build rapport with both technical and non-technical clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Synergi IT
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and its applications. Be ready to discuss how you've implemented solutions in the past, especially in Sales, Customer Service, and Field Service. This will show that you’re not just familiar with the software but can also apply it effectively.
✨Showcase Your Consultative Skills
Prepare examples of how you've engaged with clients to gather requirements and provide consultancy. Think about specific scenarios where you’ve had to adapt your approach based on client needs. This will demonstrate your ability to build rapport and deliver tailored solutions.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss challenges you've faced during implementations or migrations and how you overcame them. This could include technical issues or client-related hurdles. Showing that you can think on your feet and find solutions will impress your interviewers.
✨Emphasise Continuous Learning
Mention any recent training or certifications related to Dynamics 365 or the Power Platform. This shows that you’re committed to staying updated in your field. If you have any industry-recognised accreditations, be sure to bring those up as well!
