Clinical Operations Manager (Data Review) - UK (homebased) in London

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.

Overall, the role will be responsible for three primary performance areas:

• Customer Delivery and Success
  • Works closely with FSP Lead to ensure team is providing quality deliverables and meeting customer expectations.
  • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed.
  • Proactively communicates and manages customer issues through assigned escalation channels.
• Business Impact
  • Drives revenue by attracting, selecting and retaining the right talent.
  • Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls.
• People Leadership
  • Provides line management to FSP360 team members.
  • Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, year-end evaluations and implementation of performance improvement plans as necessary.
  • Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
  • Provides administrative oversight (for example, HR processes, timecards, expense reports).
  • Will review workload and utilization for all their team members.
  • Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
  • Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountability.
  • Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

Requirements:

• Minimum of five years of progressive clinical research experience preferred; experience in the line management of clinical research staff.
• Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.
• Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade.
• Strong time management, technical and organizational skills. Ability to work independently and within a team environment.
• Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset.
• Knowledge of basic financial concepts as related to forecasting and budgeting.
• Must demonstrate good computer skills and be able to embrace new technologies.

Responsible for interacting and engaging with internal stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members’ performance in line with project deliverables. Accountable for direct supervision of FSP team.