Digital Consultant

Updated: March 25, 2025
Location: London, ENG, United Kingdom
Job ID: 8734

Within the EU digital team, working across a range of areas including insight and research, experience design, product innovation, and analytics. The Digital Consultant will play a key role in delivering omnichannel strategy and innovation projects, working both independently on smaller projects/accounts and alongside senior team members on larger, more complex initiatives.

This is a strategic and hands-on role, requiring strong client management, problem-solving, and digital expertise. The consultant will work with both internal teams and clients to develop and implement omnichannel solutions, ensuring high-quality execution and measurable impact.

The Role

As a Digital Consultant, you will:

• Take the lead on smaller projects and accounts, managing client relationships, defining strategies, and delivering recommendations.
• Work closely with Senior Consultants on larger, more complex projects, contributing to research, strategic thinking, and execution while supporting client engagement.
• Act as a champion for best-practice omnichannel engagement, helping both clients and internal teams apply advanced, data-driven and customer-centric approaches.
• Support new business growth, helping to identify and propose new projects, contributing to proposals, and assisting with external pitches as needed.

You will work across several key areas:

• Omnichannel strategy and implementation – working to deliver strategic consulting projects across the EU business (PR, med comms, advertising, in UK, France and Germany)
• Client leadership – Serving as the main point of contact for specific workstreams, managing day-to-day client communication, and leading workshops and discussions.
• Collaboration on larger accounts – Working with Senior Consultants on major omnichannel initiatives, supporting insight gathering, strategic planning, and execution.
• Customer experience and product innovation – Supporting the design and evolution of digital innovation initiatives, contributing to user-centred product development and experience design.
• Insights and analytics – Partnering with internal specialists to interpret customer data and market research, using insights to shape strategies and optimise performance.

Key Capabilities & Responsibilities

• Lead smaller client projects and accounts while supporting senior team members on larger, high-profile initiatives, ensuring strategic delivery and strong client relationships.
• Facilitate client workshops and discussions, confidently presenting findings and recommendations.
• Act as the primary day-to-day contact for certain accounts, managing communications and expectations.
• Use insights and analytics to inform strategy, working with specialists to interpret data and optimize performance.
• Manage timelines, budgets, and project coordination, ensuring efficiency and clear stakeholder communication.
• Collaborate with internal teams, including creatives, strategists, and analysts, to bring omnichannel ideas to life.

Reporting & Key Relationships

• Reports to the Head of Omnichannel Experience Design
• Works closely with Senior Consultants and other omnichannel team members, including insight, innovation, customer experience design, and analytics specialists.
• Builds strong relationships with account teams across the EU Communications business.

Experience & Skills

• Strong experience in digital or omnichannel strategy, ideally within an agency and / or healthcare environment.
• Experience leading smaller projects or workstreams, including managing client relationships and delivering strategic recommendations.
• Strong facilitation skills, with the ability to run client workshops and discussions.
• Digital-first mindset, with experience in omnichannel strategy, customer experience, or marketing technology.
• Experience in customer insight, research, or data-driven strategy.
• Strong attention to detail, organisation, and project management skills.
• Excellent written and verbal communication skills, with experience delivering presentations, reports, and strategy documents.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.

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