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- Tasks: Lead client relationships and enhance patient recruitment strategies in a dynamic biopharmaceutical environment.
- Company: Syneos Health is a global leader in biopharmaceutical solutions, dedicated to accelerating customer success.
- Benefits: Enjoy career development, a supportive culture, and a commitment to diversity and inclusion.
- Why this job: Make a real impact on patient lives while working with passionate problem solvers in a collaborative team.
- Qualifications: 8+ years of experience in patient recruitment, with strong management and communication skills required.
- Other info: Join a company that has worked with 94% of all Novel FDA Approved Drugs.
The predicted salary is between 48000 - 72000 £ per year.
Description
Associate Patient Recruitment and Retention External Account Director
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
Associate Patient Recruitment and Retention External Account Director
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
The External Account Director will act as a key liaison between Syneos Health and external clients, ensuring high-quality delivery of services and fostering long-term partnerships. This role requires a deep understanding of market trends, competitive landscapes, and client feedback to enhance recruitment and retention offerings while maintaining a customer-centric approach.
- Develop and nurture long-term strategic partnerships with assigned external clients.
- Serve as the primary point of contact for client engagement, ensuring high satisfaction and trust.
- Identify opportunities for expanding services, driving new business, and optimizing client solutions.
- Represent Syneos Health’s R&R capabilities, articulating the value proposition to clients and prospects by leading RFP development, bid defense meetings, strategic discussions, and external stakeholder presentations, including for stand-alone opportunities.
- Oversee the development and execution of R&R strategies in collaboration with internal teams and clients.
- Align solutions with client-specific recruitment and retention goals and processes, ensuring seamless implementation.
- Work closely with operational teams to ensure timely and high-quality delivery of R&R solutions.
- Proactively assess and mitigate risks related to patient recruitment and study retention.
- Stay informed about industry trends, regulatory changes, and competitive landscapes to provide informed client recommendations.
- Collaborate with internal teams to refine and innovate patient recruitment strategies based on market insights and client feedback.
- Support external engagement initiatives, including conferences, client workshops, and advisory boards.
- Leverage data analytics to track recruitment and retention performance, making informed recommendations for optimization.
- Ensure accurate documentation and reporting of client engagements and R&R strategies.
- Work closely with internal teams, including data scientists and solution strategists, to drive continuous improvements in service offerings
8+ years related experience
- Considered knowledgeable in practice area
- At least 1-2 years of management experience.
- Expert understanding of global patient recruitment and retention strategies, including direct-to-patient outreach, decentralized trials and the healthcare landscape understanding the cultural and regulatory limitations
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
- Excellent presentation skills, interpersonal skills, as well as a team oriented approach
- Excellent verbal, written, communication and time management skills
- Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work
- Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
- Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals.
- Previous account management experience would be preferred
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. #J-18808-Ljbffr
Associate Patient Recruitment and Retention External Account Director employer: Syneos Health
Contact Detail:
Syneos Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Patient Recruitment and Retention External Account Director
✨Tip Number 1
Familiarise yourself with the latest trends in patient recruitment and retention strategies. Understanding the nuances of direct-to-patient outreach and decentralized trials will give you an edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the biopharmaceutical industry, especially those who have experience in account management. Attend relevant conferences or workshops to build connections that could lead to job opportunities at Syneos Health.
✨Tip Number 3
Prepare to discuss your previous experiences in managing client relationships and how you've successfully driven new business. Be ready to share specific examples that highlight your ability to foster long-term partnerships.
✨Tip Number 4
Stay updated on regulatory changes and competitive landscapes within the healthcare sector. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry as a whole.
We think you need these skills to ace Associate Patient Recruitment and Retention External Account Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Associate Patient Recruitment and Retention External Account Director position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about patient recruitment and retention. Use specific examples from your past experiences to demonstrate your expertise and how it relates to the role at Syneos Health.
Highlight Relevant Experience: In your CV, focus on your experience related to patient recruitment and retention strategies. Include any management experience and specific achievements that showcase your ability to develop long-term client relationships and drive business growth.
Showcase Your Skills: Make sure to emphasise your proficiency in Microsoft Office Suite and your excellent communication skills. Provide examples of how you've successfully managed multiple projects under tight deadlines, as this is crucial for the role.
How to prepare for a job interview at Syneos Health
✨Understand the Company Culture
Before your interview, take some time to research Syneos Health's Total Self culture. Be prepared to discuss how you can contribute to a workplace that values diversity and authenticity.
✨Showcase Your Client Engagement Skills
As the role involves being a key liaison with clients, highlight your experience in building long-term partnerships. Prepare examples of how you've successfully managed client relationships in the past.
✨Demonstrate Industry Knowledge
Stay updated on current trends in patient recruitment and retention strategies. Be ready to discuss how these trends could impact Syneos Health and how you can leverage them to enhance client solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of specific scenarios where you've had to overcome challenges in project management or client engagement, and be ready to share those experiences.
