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For Companies At a Glance
- Tasks: Support Client Success Managers and enhance client relationships while optimising application usage.
- Company: Join Synectics Solutions, a leader in data infrastructure and analytics.
- Benefits: Full-time role with opportunities for growth and impactful work.
- Why this job: Make a real difference by helping clients manage risk and prevent fraud.
- Qualifications: Strong communication skills and a passion for learning in a fast-paced environment.
- Other info: Be part of a dynamic team that values collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated professional to join our Client Success department, supporting the ongoing growth of our products and client base.
Key Responsibilities
- Assist Client Success Managers in developing client relationships and optimizing application usage.
- Coordinate and participate in internal and external meetings, including planning, documentation, and follow-up.
- Collaborate with clients and Client Success Managers to manage Change Requests.
- Prepare draft quotes for review, approval, and internal tracking through completion.
- Oversee the release process, including scheduling downtime and application testing.
- Foster strong relationships with both clients and internal teams.
- Log and review customer support calls, escalating issues as necessary.
Requirements
- Proven experience in a customer-facing, business-oriented role with strong communication skills.
- Demonstrated enthusiasm and ability to learn new skills and adapt to evolving practices.
- Effective planning and organizational skills, with a focus on prioritizing workload and achieving outcomes.
- Ability to build and maintain productive working relationships.
- Capable of working independently and as part of a team in a dynamic, fast-paced environment.
- Positive approach to problem-solving, decision-making, and engaging with diverse stakeholders.
We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. Our products have real world impact.
Client Success Analyst in Stoke-on-Trent employer: Synectics Solutions
Contact Detail:
Synectics Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Analyst in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at Synectics Solutions on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s products and recent projects. Show us that you’re genuinely interested in how we help clients manage risk and prevent fraud.
✨Tip Number 3
Practice your communication skills! As a Client Success Analyst, you’ll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Client Success Analyst in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Analyst role. Highlight your relevant experience and skills that match the job description, showing us why you're the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with clients and internal teams.
Be Enthusiastic and Adaptable: We love candidates who show enthusiasm and a willingness to learn! In your application, share examples of how you've adapted to new challenges or learned new skills in previous roles. This will help us see your potential to grow with us.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Client Success Analyst position!
How to prepare for a job interview at Synectics Solutions
✨Know Your Stuff
Before the interview, make sure you understand Synectics Solutions and their products. Familiarise yourself with how they help clients manage risk and prevent fraud. This will show your enthusiasm and ability to learn, which are key for a Client Success Analyst.
✨Showcase Your Communication Skills
Since this role involves building relationships with clients and internal teams, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you successfully managed client interactions or resolved issues.
✨Be Organised and Proactive
The job requires effective planning and organisational skills. During the interview, highlight your ability to prioritise tasks and manage your workload. You could mention specific tools or methods you use to stay organised, which will resonate well with the hiring team.
✨Embrace Problem-Solving
A positive approach to problem-solving is crucial in this role. Prepare to discuss a challenging situation you've faced in a customer-facing role and how you tackled it. This will showcase your decision-making skills and your ability to engage with diverse stakeholders.
