Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line support for enterprise SaaS applications.
- Company: Synectics Solutions is a leading B2B SaaS provider with a global client base.
- Benefits: Enjoy flexible working, a supportive culture, and comprehensive perks.
- Why this job: Join a forward-thinking tech team and solve real-world problems while growing your skills.
- Qualifications: Experience in application support or technical customer support is preferred.
- Other info: UK nationality or 5-year residency required; Security Check clearance needed.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Ready to turn your coding passion into a real career? Join Synectics – a leading UK tech company building high‑impact software used nationwide.
Why Synectics?
- Hybrid & flexible working.
- Supportive, growth‑focused tech culture.
- Progression paths into IT or Software Development
What You’ll Do
- Provide first and second-line support for enterprise SaaS applications, working with our large and varied client base.
- Get hands‑on with real production software.
- Troubleshoot issues & learn how systems run behind the scenes.
- Work closely with developers, SREs & product teams.
- Build skills in SQL, cloud, automation & modern tooling.
Perfect For
- Computer Science / IT / Software Engineering graduates.
- Problem‑solvers who love digging into how things really work.
Working hours
7.5 hours between 6am and 10pm on a shift rota. Working a weekend in every 4 weeks (additional time will be given in lieu and additional shift allowance outside office hours).
Security & Eligibility
To work for Synectics you need to hold a Security Check (SC) clearance without any exceptions to that clearance. Synectics will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of the work the business conducts, you must hold a UK nationality or meet the 5-year minimum residency criteria.
Company Impact
We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we’ve helped to save over £5 billion.
From opportunistic to organised, fraud affects everyone. We as consumers pay the price of fraud in every financial or insurance product that we take out. The use of our products helps our clients avoid risk, which in turn benefits us as consumers. We’re not just an IT business, our products have real world impact.
Join us and shape the future.
#J-18808-Ljbffr
Application Support Analyst employer: Synectics Solutions
Contact Detail:
Synectics Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific SaaS applications that Synectics Solutions supports. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL Server skills, as performance tuning is a key responsibility. Consider working on sample projects or online exercises to showcase your ability to optimise database performance.
✨Tip Number 3
Network with current or former employees of Synectics Solutions on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Application Support Analyst role.
✨Tip Number 4
Prepare to discuss your experience with incident management and ticketing systems. Be ready to share specific examples of how you've resolved technical issues efficiently, as this will highlight your problem-solving skills.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with SaaS or enterprise software. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for solving technical problems and your ability to communicate effectively with both technical and non-technical users. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical skills, especially those related to SQL Server, cloud platforms like Azure or AWS, and any familiarity with monitoring tools. This will help you stand out as a candidate who can handle the technical demands of the role.
Highlight Soft Skills: Emphasise your analytical mindset, attention to detail, and ability to manage multiple requests. These soft skills are crucial for the Application Support Analyst role and should be evident in your application.
How to prepare for a job interview at Synectics Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application Support Analyst. Familiarise yourself with the key tasks such as resolving user issues, coordinating critical incidents, and performing SQL Server performance tuning.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with application support, particularly in SaaS environments. Highlight any familiarity with SQL Server, cloud platforms like Azure or AWS, and monitoring tools such as Splunk or Elastic Search.
✨Demonstrate Communication Skills
Since this role involves interacting with both technical and non-technical users, practice explaining complex concepts in simple terms. Show that you can communicate clearly and empathetically, which is crucial for building strong client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've handled technical issues in the past, focusing on your analytical mindset and ability to prioritise tasks effectively under pressure.
