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For Companies At a Glance
- Tasks: Provide first-line support to users and assist with exciting government projects.
- Company: Join a supportive team dedicated to public service and innovation.
- Benefits: Flexible work options, great culture, and benefits that enhance your life.
- Why this job: Kickstart your career in tech while making a difference in the community.
- Qualifications: Basic tech knowledge and strong communication skills are a plus.
- Other info: Opportunity for growth into more technical roles in a dynamic environment.
The predicted salary is between 28000 - 42000 £ per year.
Overview
We have an opening for a keen multi-skilled individual to support our Public Sector team in the delivery and servicing of our applications for local and central government.
You will be handling first-line support to circa 5,000 end users and supporting the Cabinet Office team to deliver the National Fraud Initiative bi-annual project. This also involves a number of administrative tasks including organising, attending and minuting contractual meetings and providing admin support for the Public Sector business function and workflow teams.
An entry level of technical knowledge would be an advantage as would some SQL or product support knowledge. It is expected that the role will grow to become more technical over time.
Responsibilities
Provide first-line support to end users and assist the Cabinet Office team with the National Fraud Initiative bi-annual project. Perform administrative tasks including organising, attending and minuting contractual meetings and providing admin support for the Public Sector business function and workflow teams.
Benefits
- Work When and Where Works
- Our company culture is important to us, we’re proud of the continuous work we put in to create an environment in which everyone can truly flourish.
- A range of benefits designed to make your life easier inside and outside of work.
About You
- Proficient in the use of the Microsoft Office suite of applications.
- Excellent communicator, both written and verbal.
- Able to adapt communication style for technical or non-technical audience.
- Able to remain calm under pressure and follow logical problem-solving steps.
Qualifications / Desirable
- Experience of using JIRA.
- Previous experience in a customer facing role.
- Experience of SQL databases / data processing.
- Experience of writing queries to further investigations into issues
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Helpdesk Analyst employer: Synectics Solutions Ltd
Contact Detail:
Synectics Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend to throw some questions at you or use online resources to simulate the experience.
✨Tip Number 3
Show off your tech skills! If you've got any experience with SQL or JIRA, make sure to highlight that during interviews. We want to demonstrate how we can support the team right from the get-go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Helpdesk Analyst role. Highlight any relevant experience, especially in customer support or technical roles, and don’t forget to mention your skills with Microsoft Office and SQL if you have them!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit for our Public Sector team. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's your CV or cover letter, keep your language straightforward and engaging.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Synectics Solutions Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around SQL and any relevant product support. Even if you're not an expert, showing that you have a foundational understanding can really impress the interviewers.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be dealing with both technical and non-technical users, being able to adapt your communication style is key. Try role-playing with a friend to get comfortable.
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions where you might need to demonstrate your problem-solving skills. Think of examples from past experiences where you remained calm and resolved issues effectively.
✨Show Enthusiasm for Admin Tasks
Don’t underestimate the importance of administrative tasks in this role. Be ready to discuss how you can efficiently organise meetings and manage documentation, as these skills are crucial for supporting the Public Sector team.