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- Tasks: Provide expert technical support for key production applications and resolve issues promptly.
- Company: Join Synechron, a leading tech company in the financial services sector.
- Benefits: Flexible workplace, mentoring, and opportunities for learning and development.
- Other info: Hybrid role with a focus on diversity, equity, and inclusion.
- Why this job: Make a real impact by ensuring the reliability of critical applications.
- Qualifications: 5+ years in tech support with strong knowledge of Kapiti and AS/400 systems.
The predicted salary is between 50000 - 70000 £ per year.
Synechron is looking for a dedicated Kapiti/Equation Support Analyst to join the Technology Applications Support team of an international tier-1 bank. In this role, you will be responsible for providing expert technical support for key production applications and take ownership of production issues, resolve them promptly, and liaise with business users, technology teams, and vendors to ensure seamless operations.
Role:
- Provide technical support for production applications such as Kapiti, GMM, OFAC, ensuring their availability, reliability, and stability.
- Take ownership of production issues and resolve them promptly following proper procedures.
- Liaise with business users, technology teams, and vendors to resolve issues.
- Develop and maintain support documentation and operational manuals, including disaster recovery plans.
- Manage change procedures, ensure compliance with standards, and oversee software packaging, testing, and sign-off processes.
- Provide after-hours on-call support and work on capacity planning and management.
- Support project deployment, system improvements, automation, and vendor management.
- Contribute to the continuous development and reuse of knowledge within the support teams.
Experience:
- Detailed knowledge of Kapiti and AS/400 systems.
- Over 5 years of experience in technology support or a similar role.
- Strong customer-focused experience.
- Highly experienced in technology, preferably within the financial services industry.
- Proven ability to manage incident and problem resolution, and support change management processes.
- Experience in vendor management, project support, and system automation.
This is a multi-year contract role inside IR35 - hybrid based from city office (x3 days in office).
Kapiti Support Analyst in Slough employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kapiti Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who know about Kapiti or AS/400 systems. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled production issues in the past and how you liaised with teams to resolve them. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your experience with documentation and operational manuals. Bring examples of how you've contributed to disaster recovery plans or change management processes. This will highlight your attention to detail and commitment to seamless operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Kapiti Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Kapiti Support Analyst role. Highlight your experience with Kapiti and AS/400 systems, and don’t forget to showcase your customer-focused approach. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, be sure to highlight specific examples of how you've managed incident resolution and supported change management processes in the past. We’re looking for someone who can take ownership and resolve issues promptly, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Synechron!
How to prepare for a job interview at Synechron
✨Know Your Kapiti Inside Out
Make sure you brush up on your knowledge of the Kapiti and AS/400 systems. Be prepared to discuss specific features, common issues, and how you've resolved them in the past. This will show that you're not just familiar with the technology but can also handle real-world problems.
✨Demonstrate Your Customer Focus
Since this role requires strong customer-focused experience, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively with business users and resolve their issues promptly.
✨Showcase Your Problem-Solving Skills
Be ready to discuss your approach to incident and problem resolution. Think of a time when you managed a critical production issue and how you liaised with different teams to resolve it. This will demonstrate your ability to take ownership and work collaboratively.
✨Prepare for Change Management Questions
Since you'll be overseeing change procedures, brush up on your knowledge of compliance standards and software testing processes. Be prepared to discuss how you've managed change in previous roles and any challenges you faced during those times.