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For Companies At a Glance
- Tasks: Log incidents, assist users with IT issues, and manage accounts in Active Directory.
- Company: Join Synechron, a fast-growing tech firm with a focus on innovation.
- Benefits: Flexible workplace, mentoring, and opportunities for learning and development.
- Why this job: Make a real impact by helping users solve their IT challenges every day.
- Qualifications: Proficiency in JIRA Service Desk and basic troubleshooting skills required.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Synechron Belfast, Northern Ireland, United Kingdom
Responsibilities
- Log and track incidents and service requests using service desk tools like JIRA Service Desk
- Assist users with basic troubleshooting of common IT issues such as password resets, software problems, and hardware concerns
- Manage user accounts in Active Directory, including password resets and account unlocking
- Support remote access requests and assist with Virtual Desktop Infrastructure (VDI) issues under supervision
- Help users resolve printing access issues using solutions like SafeComm
- Escalate complex issues to specialised resolver groups, ensuring a seamless user experience
Qualifications
- Service Desk Operations: Proficiency with tools like JIRA Service Desk; understanding of ITIL principles
- Troubleshooting: Fundamental problem-solving skills for common IT problems
- Active Directory Management: Basic knowledge of user account management
- Remote Access & VDI: Understanding of remote access processes and introductory knowledge of VMware tools
- Printing Solutions: Familiarity with printer management solutions
Soft Skills
- Excellent verbal and written communication skills
- Customer-focused attitude, demonstrating patience and empathy
- Ability to collaborate effectively within a team
- Adaptability to changing tools, technologies, and work priorities
About Synechron
Synechron Technologies draws on over 17 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly complex areas within financial services this making it one of the fastest-growing digital, business consulting, and technology firms around the world.
Headquartered in New York and with 22 offices around the world, Synechron has limitless opportunities for our ambitious and innovative employees to contribute to our growth story.
Diversity & Inclusion
Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet and Financial Services
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Service Desk Specialist employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Get familiar with the tools mentioned in the job description, like JIRA Service Desk. We can’t stress enough how important it is to show you know your way around these platforms during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills! Practice common IT issues like password resets and software problems. We want to see that you can think on your feet and help users effectively.
✨Tip Number 3
Don’t forget about soft skills! Communication is key in a service desk role. Show us you can be patient and empathetic when dealing with users – it makes a world of difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with service desk tools like JIRA Service Desk and any relevant ITIL knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Service Desk Specialist role and how your customer-focused attitude can make a difference at Synechron. Keep it friendly and professional!
Show Off Your Soft Skills: We value communication and teamwork just as much as technical skills. In your application, mention specific examples of how you've collaborated with others or helped customers in previous roles. It’s all about that positive vibe!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Synechron!
How to prepare for a job interview at Synechron
✨Know Your Tools
Familiarise yourself with JIRA Service Desk and any other tools mentioned in the job description. Being able to discuss your experience with these tools will show that you're prepared and understand the role's requirements.
✨Brush Up on Troubleshooting
Make sure you can confidently talk about common IT issues like password resets and software problems. Prepare some examples of how you've resolved similar issues in the past, as this will demonstrate your problem-solving skills.
✨Understand Active Directory Basics
Since managing user accounts is part of the job, have a basic understanding of Active Directory. Be ready to explain how you would handle tasks like account unlocking or password resets, as this shows you’re proactive and knowledgeable.
✨Show Your Soft Skills
Synechron values a customer-focused attitude, so be prepared to discuss how you’ve demonstrated patience and empathy in previous roles. Think of specific situations where you collaborated effectively with a team or adapted to changing priorities.
