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- Tasks: Provide expert technical support for key production applications and resolve issues promptly.
- Company: Join Synechron, a leading tech company in the financial services sector.
- Benefits: Flexible workplace, mentoring, and opportunities for learning and development.
- Other info: Hybrid role with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by ensuring the reliability of critical applications.
- Qualifications: 5+ years in tech support with strong customer focus and experience in Kapiti systems.
The predicted salary is between 60000 - 80000 £ per year.
Synechron is looking for a dedicated Kapiti/Equation Support Analyst to join the Technology Applications Support team of an international tier-1 bank. In this role, you will be responsible for providing expert technical support for key production applications and take ownership of production issues, resolve them promptly, and liaise with business users, technology teams, and vendors to ensure seamless operations.
Role:
- Provide technical support for production applications such as Kapiti, GMM, OFAC, ensuring their availability, reliability, and stability.
- Take ownership of production issues and resolve them promptly following proper procedures.
- Liaise with business users, technology teams, and vendors to resolve issues.
- Develop and maintain support documentation and operational manuals, including disaster recovery plans.
- Manage change procedures, ensure compliance with standards, and oversee software packaging, testing, and sign-off processes.
- Provide after-hours on-call support and work on capacity planning and management.
- Support project deployment, system improvements, automation, and vendor management.
- Contribute to the continuous development and reuse of knowledge within the support teams.
Experience:
- Detailed knowledge of Kapiti and AS/400 systems.
- Over 5 years of experience in technology support or a similar role.
- Strong customer-focused experience.
- Highly experienced in technology, preferably within the financial services industry.
- Proven ability to manage incident and problem resolution, and support change management processes.
- Experience in vendor management, project support, and system automation.
This is a multi-year contract role inside IR35 - hybrid based from city office (x3 days in office).
Kapiti Support Analyst in London employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kapiti Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Synechron or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to Kapiti and AS/400 systems. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific instances where you took ownership of production issues and resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Synechron.
We think you need these skills to ace Kapiti Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Kapiti and AS/400 systems. We want to see how your skills align with the role, so don’t be shy about showcasing your tech support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Kapiti Support Analyst role. Share specific examples of how you've tackled production issues in the past.
Showcase Your Customer Focus: Since this role requires strong customer-focused experience, make sure to include any relevant examples where you’ve gone above and beyond to support users or resolve issues. We love seeing that dedication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Synechron
✨Know Your Stuff
Make sure you brush up on your knowledge of Kapiti and AS/400 systems. Be ready to discuss specific technical issues you've resolved in the past, as well as your approach to troubleshooting. This will show that you’re not just familiar with the systems but can also handle real-world problems.
✨Showcase Your Customer Focus
Since this role requires strong customer-focused experience, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively with business users and how you’ve managed their expectations during technical issues.
✨Demonstrate Change Management Skills
Be prepared to talk about your experience with change procedures and compliance standards. Discuss any specific projects where you oversaw software packaging, testing, or sign-off processes. This will demonstrate your understanding of the importance of these procedures in a financial services environment.
✨Emphasise Team Collaboration
Synechron values empowerment and collaboration, so be ready to discuss how you’ve worked with technology teams and vendors in the past. Share examples of how you contributed to team knowledge and supported project deployments, as this will align with their culture and expectations.