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- Tasks: Provide expert technical support for key production applications and resolve issues promptly.
- Company: Join Synechron, a leading tech company in the financial services industry.
- Benefits: Flexible working arrangements, mentoring, and opportunities for learning and development.
- Other info: Inclusive culture promoting diversity and excellent career growth opportunities.
- Why this job: Make a real impact by ensuring the reliability of critical applications.
- Qualifications: 5+ years in tech support with strong customer focus and experience in Kapiti systems.
The predicted salary is between 50000 - 60000 £ per year.
Synechron is looking for a dedicated Kapiti/Equation Support Analyst to join the Technology Applications Support team of an international tier-1 bank. In this role, you will be responsible for providing expert technical support for key production applications and take ownership of production issues, resolve them promptly, and liaise with business users, technology teams, and vendors to ensure seamless operations.
Role:
- Provide technical support for production applications such as Kapiti, GMM, OFAC, ensuring their availability, reliability, and stability.
- Take ownership of production issues and resolve them promptly following proper procedures.
- Liaise with business users, technology teams, and vendors to resolve issues.
- Develop and maintain support documentation and operational manuals, including disaster recovery plans.
- Manage change procedures, ensure compliance with standards, and oversee software packaging, testing, and sign-off processes.
- Provide after-hours on-call support and work on capacity planning and management.
- Support project deployment, system improvements, automation, and vendor management.
- Contribute to the continuous development and reuse of knowledge within the support teams.
Experience:
- Detailed knowledge of Kapiti and AS/400 systems.
- Over 5 years of experience in technology support or a similar role.
- Strong customer-focused experience.
- Highly experienced in technology, preferably within the financial services industry.
- Proven ability to manage incident and problem resolution, and support change management processes.
- Experience in vendor management, project support, and system automation.
This is a multi-year contract role inside IR35 - hybrid based from city office (x3 days in office).
Synechron's Diversity Statement: Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
IT Support Technician - Flexible Working in London employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Flexible Working in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Synechron or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of Kapiti and AS/400 systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific incidents where you took ownership of production issues and resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Synechron.
We think you need these skills to ace IT Support Technician - Flexible Working in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Kapiti and AS/400 systems, as well as any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused experience and any specific achievements in technology support.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've taken ownership of production issues and resolved them promptly. We love seeing candidates who can demonstrate their ability to manage incidents and support change management processes effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Synechron
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Kapiti and AS/400 systems. Be ready to discuss specific technical issues you've resolved in the past, as well as how you approach problem-solving in a high-pressure environment.
✨Showcase Your Customer Focus
Since this role requires strong customer-focused experience, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively with both technical teams and business users.
✨Demonstrate Change Management Skills
Be prepared to talk about your experience with managing incident resolution and change management processes. Highlight any specific methodologies or tools you've used to ensure compliance and smooth transitions.
✨Emphasise Team Collaboration
Synechron values empowerment and collaboration, so be ready to discuss how you've worked with vendors and cross-functional teams in the past. Share examples of how you contributed to team knowledge and supported project deployments.