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- Tasks: Provide expert technical support for key production applications and resolve issues promptly.
- Company: Join Synechron, a leading tech company in the financial services industry.
- Benefits: Flexible workplace, mentoring, and opportunities for learning and development.
- Other info: Hybrid role with a commitment to diversity and inclusion.
- Why this job: Make a real impact by ensuring application reliability and supporting innovative projects.
- Qualifications: 5+ years in tech support with strong customer focus and experience in Kapiti systems.
The predicted salary is between 50000 - 60000 £ per year.
Synechron is looking for a dedicated Kapiti/Equation Support Analyst to join the Technology Applications Support team of an international tier-1 bank. In this role, you will be responsible for providing expert technical support for key production applications and take ownership of production issues, resolve them promptly, and liaise with business users, technology teams, and vendors to ensure seamless operations.
Role:
- Provide technical support for production applications such as Kapiti, GMM, OFAC, ensuring their availability, reliability, and stability.
- Take ownership of production issues and resolve them promptly following proper procedures.
- Liaise with business users, technology teams, and vendors to resolve issues.
- Develop and maintain support documentation and operational manuals, including disaster recovery plans.
- Manage change procedures, ensure compliance with standards, and oversee software packaging, testing, and sign-off processes.
- Provide after-hours on-call support and work on capacity planning and management.
- Support project deployment, system improvements, automation, and vendor management.
- Contribute to the continuous development and reuse of knowledge within the support teams.
Experience:
- Detailed knowledge of Kapiti and AS/400 systems.
- Over 5 years of experience in technology support or a similar role.
- Strong customer-focused experience.
- Highly experienced in technology, preferably within the financial services industry.
- Proven ability to manage incident and problem resolution, and support change management processes.
- Experience in vendor management, project support, and system automation.
This is a multi-year contract role inside IR35 - hybrid based from city office (x3 days in office).
Synechron's Diversity Statement: Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
IT Support Technician / Application Support in London employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician / Application Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Kapiti or AS/400 systems, make sure to highlight that in conversations. Share specific examples of how you've tackled production issues in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, like Synechron, and express your enthusiasm for their work. You never know what opportunities might pop up!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in technology support and financial services. Consider taking online courses or attending workshops to boost your knowledge and make yourself more appealing to employers.
We think you need these skills to ace IT Support Technician / Application Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Support Technician. Highlight your experience with Kapiti and AS/400 systems, as well as any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused experience and any specific achievements in technology support.
Showcase Your Problem-Solving Skills: In your application, be sure to highlight examples where you've taken ownership of production issues and resolved them promptly. We love seeing candidates who can demonstrate their ability to manage incidents and support change management processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Synechron!
How to prepare for a job interview at Synechron
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Kapiti and AS/400 systems. Be ready to discuss specific technical issues you've resolved in the past, as well as how you approach troubleshooting. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Showcase Your Customer Focus
Since this role requires strong customer-focused experience, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and ability to liaise effectively with both technical teams and business users.
✨Demonstrate Change Management Skills
Be prepared to talk about your experience with incident and problem resolution, as well as change management processes. Have a few examples ready that illustrate how you've managed changes in a production environment, ensuring compliance and smooth transitions.
✨Emphasise Continuous Improvement
Synechron values continuous development, so think about how you've contributed to knowledge sharing or process improvements in your previous roles. Discuss any documentation you've created or how you've helped streamline operations, as this aligns with their focus on operational excellence.