At a Glance
- Tasks: Provide expert support for Microsoft 365, ensuring seamless collaboration and productivity.
- Company: Join Synechron, a global leader in tech solutions with a focus on diversity and inclusion.
- Benefits: Flexible work arrangements, mentoring, and opportunities for professional growth.
- Other info: Long-term contract with excellent career development opportunities in a dynamic environment.
- Why this job: Make a real impact by enhancing user experience with cutting-edge Microsoft tools.
- Qualifications: 4+ years in IT support with strong Microsoft 365 knowledge and troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Synechron is looking for a customer-focused Help-Desk & End User Computing Associate with strong expertise in Microsoft platforms to work with a global insurance firm. The role delivers advanced technical support for Microsoft 365 services, including Teams and SharePoint, ensuring end-user productivity and secure, seamless collaboration across the London office. This role will work closely with other IT teams to maintain system performance, support migrations, and champion end-user adoption of Microsoft solutions.
Key Responsibilities:
- Provide expert technical support and troubleshooting for Microsoft 365 applications, especially Teams, SharePoint, Outlook, OneDrive, and related collaboration tools.
- Assist users with Teams collaboration, channel and meeting management, file sharing, and integration of apps and bots.
- Manage and troubleshoot SharePoint sites, permissions, document libraries, workflows, and sharing settings to ensure secure and efficient usage.
- Allocate and de-allocate virtual desktops and endpoints, particularly in Azure Virtual Desktop (AVD) or similar Microsoft environments.
- Handle support requests related to Windows OS and device management, including user configuration, updates, and security settings using Microsoft Endpoint Manager (Intune).
- Administer Active Directory and Azure AD accounts, security groups, and access management in alignment with company policies.
- Support user onboarding/offboarding, including set-up of Microsoft 365 accounts, Teams/SharePoint access, and asset provisioning.
- Document solutions, create end-user guides for Microsoft 365 features, and contribute to self-service knowledge bases.
- Ensure compliance with internal IT security standards and participate in regular audits and policy enforcement.
- Collaborate on Microsoft 365 adoption initiatives, user training sessions, and rollout of new productivity solutions.
Qualifications and Skills:
- Minimum 4 years' experience in IT support roles with deep knowledge of Microsoft 365 (including Teams and SharePoint) and Windows environments.
- Proficiency in supporting end users with Teams (meetings, collaboration, telephony) and SharePoint (site management, permissions, file sharing).
- Strong troubleshooting skills for Microsoft 365, Azure Active Directory, Exchange Online, Intune, and virtual desktop environments.
- Experience with helpdesk ticketing systems (e.g., ServiceNow), remote assistance tools, and ITIL practices.
- Excellent communication skills and customer-centric service approach.
- Relevant Microsoft certifications (e.g., MS-900, MS-700, MS-100, or equivalent) are preferred.
This is a long term contract (end Dec 26) - x3 days in London office (City) - Start Feb 26.
Help-Desk & End User Computing Associate (Microsoft Platform) in London employer: Synechron
Synechron is an exceptional employer that prioritises employee growth and development within a dynamic financial services environment. With a strong commitment to diversity, equity, and inclusion, the company fosters a collaborative culture where innovative ideas thrive, and employees are empowered to take on meaningful challenges. Located in the heart of London, Synechron offers flexible workplace arrangements and opportunities for mentoring and internal mobility, making it an ideal place for professionals looking to advance their careers while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Help-Desk & End User Computing Associate (Microsoft Platform) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Synechron. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Synechron before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help-Desk & End User Computing Associate (Microsoft Platform) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Synechron:Your cover letter is your chance to shine! Tell us why you want to work at Synechron specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Synechron!
How to prepare for a job interview at Synechron
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
