At a Glance
- Tasks: Provide expert support for Microsoft 365, ensuring seamless collaboration and productivity.
- Company: Join Synechron, a global leader in tech solutions with a focus on diversity and inclusion.
- Benefits: Flexible work arrangements, mentoring, and opportunities for professional growth.
- Other info: Long-term contract with excellent career development opportunities in a dynamic environment.
- Why this job: Make a real impact by enhancing user experience with cutting-edge Microsoft tools.
- Qualifications: 4+ years in IT support with strong Microsoft 365 knowledge and troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Synechron is looking for a customer-focused Help-Desk & End User Computing Associate with strong expertise in Microsoft platforms to work with a global insurance firm. The role delivers advanced technical support for Microsoft 365 services, including Teams and SharePoint, ensuring end-user productivity and secure, seamless collaboration across the London office. This role will work closely with other IT teams to maintain system performance, support migrations, and champion end-user adoption of Microsoft solutions.
Key Responsibilities:
- Provide expert technical support and troubleshooting for Microsoft 365 applications, especially Teams, SharePoint, Outlook, OneDrive, and related collaboration tools.
- Assist users with Teams collaboration, channel and meeting management, file sharing, and integration of apps and bots.
- Manage and troubleshoot SharePoint sites, permissions, document libraries, workflows, and sharing settings to ensure secure and efficient usage.
- Allocate and de-allocate virtual desktops and endpoints, particularly in Azure Virtual Desktop (AVD) or similar Microsoft environments.
- Handle support requests related to Windows OS and device management, including user configuration, updates, and security settings using Microsoft Endpoint Manager (Intune).
- Administer Active Directory and Azure AD accounts, security groups, and access management in alignment with company policies.
- Support user onboarding/offboarding, including set-up of Microsoft 365 accounts, Teams/SharePoint access, and asset provisioning.
- Document solutions, create end-user guides for Microsoft 365 features, and contribute to self-service knowledge bases.
- Ensure compliance with internal IT security standards and participate in regular audits and policy enforcement.
- Collaborate on Microsoft 365 adoption initiatives, user training sessions, and rollout of new productivity solutions.
Qualifications and Skills:
- Minimum 4 years' experience in IT support roles with deep knowledge of Microsoft 365 (including Teams and SharePoint) and Windows environments.
- Proficiency in supporting end users with Teams (meetings, collaboration, telephony) and SharePoint (site management, permissions, file sharing).
- Strong troubleshooting skills for Microsoft 365, Azure Active Directory, Exchange Online, Intune, and virtual desktop environments.
- Experience with helpdesk ticketing systems (e.g., ServiceNow), remote assistance tools, and ITIL practices.
- Excellent communication skills and customer-centric service approach.
- Relevant Microsoft certifications (e.g., MS-900, MS-700, MS-100, or equivalent) are preferred.
This is a long term contract (end Dec 26) - x3 days in London office (City) - Start Feb 26.
Help-Desk & End User Computing Associate (Microsoft Platform) in London employer: Synechron
Synechron is an exceptional employer that prioritises employee growth and development within a dynamic financial services environment. With a strong commitment to diversity, equity, and inclusion, the company fosters a collaborative culture where innovative ideas thrive, and employees are empowered to take on meaningful challenges. Located in the heart of London, Synechron offers flexible workplace arrangements and opportunities for mentoring and internal mobility, making it an ideal place for professionals looking to advance their careers while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Help-Desk & End User Computing Associate (Microsoft Platform) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Synechron or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge. Make sure you can confidently discuss Teams, SharePoint, and other tools mentioned in the job description. We want to see you shine!
✨Tip Number 3
Showcase your troubleshooting skills during interviews. Be ready to share specific examples of how you've resolved issues in the past, especially with Microsoft platforms. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Help-Desk & End User Computing Associate (Microsoft Platform) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, especially Teams and SharePoint. We want to see how your skills match the role, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping users and how your background makes you a perfect fit for this role. We love seeing enthusiasm and a customer-focused mindset.
Show Off Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled technical issues in the past. We’re looking for problem solvers who can handle support requests with ease, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Synechron
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft 365, especially Teams and SharePoint. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also provide expert support.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific problems you've solved related to Microsoft applications or Windows OS. This will demonstrate your problem-solving abilities and reassure them that you can handle their support requests.
✨Communicate Like a Pro
Since this role is customer-focused, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so being clear and approachable in your communication will set you apart from other candidates.
✨Get Familiar with Their Culture
Research Synechron's diversity and inclusion initiatives. Be prepared to discuss how you can contribute to their inclusive culture. Showing that you align with their values will make a positive impression and demonstrate that you're a good fit for the team.
