PMO - Belfast - (SLA & CCA) in Lisburn
PMO - Belfast - (SLA & CCA)

PMO - Belfast - (SLA & CCA) in Lisburn

Lisburn Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Oversee CCA governance and administration, ensuring smooth project delivery and stakeholder collaboration.
  • Company: Join Synechron, a leading tech firm with a focus on diversity and inclusion.
  • Benefits: Enjoy competitive pay, flexible work arrangements, and opportunities for professional growth.
  • Why this job: Be part of a dynamic team making a real impact in the financial services sector.
  • Qualifications: Experience with CCA/SLAs, strong analytical skills, and proficiency in MS Office tools.
  • Other info: Work in a supportive environment with excellent career advancement opportunities.

The predicted salary is between 36000 - 60000 £ per year.

Synechron is looking for a PMO to join their growing Belfast office to work on a multi-year programme of work for a leading bank. The role sits within the CCAs & SLAs area of the business, working with a global team. The role is responsible for a combination of governance and administrative duties across all CCA and SLAs within the bank. You will be expected to work with a range of IT PM’s & Senior stakeholders (IT finance, Tax, Legal) supporting them through the delivery lifecycle of their CCA’s, introducing smarter ways of working and encouraging best practice across the delivery community.

ROLE:

  • CCA Governance & Administration: Responsible for the oversight and maintenance of the CCA portfolio across legacy projects, following the oversight framework to perform the following duties (but not limited to):
  • Preparing new CCA documentation across projects
  • Onboarding new contracts onto the Ivalua repository/workflow tool
  • Tracking and updating the current CCA portfolio
  • Maintaining RAID logs and trackers to drive executive status reporting
  • Facilitate key CCA related meetings
  • Bridge any foreseeable gaps between internal stakeholders
  • Support key CCA related communications, acting as conduit for information and providing regular status updates
  • Quality Assurance & Control: Ensuring tools (e.g. Monday.com, Confluence, iValua) are up to date with the latest CCA related artefacts, promoting good housekeeping and audit control. Ensure CCA related templates are recent and readily available for use
  • CCA Portfolio Reporting: Producing and/or presenting project CCA portfolio dashboards with metrics & commentary, ensuring strong governance over the data that feeds into the relevant governance forums
  • SLA Management: Develop, maintain, and monitor intra-company SLAs to ensure agreed service standards are met for all outsourced IT services
    • Track performance metrics and produce regular SLA compliance reports
    • Collaborate with internal stakeholders to review and update the IT service catalogue as business needs evolve
  • Recharge Process: Validate cost allocation methodologies and ensure compliance with internal policies
  • Stakeholder Collaboration: Act as a liaison between finance, IT, service delivery teams, and other stakeholders
    • Communicate with internal stakeholders clearly and effectively
    • Maintain accurate documentation for SLAs, CCAs, and recharge processes

    EXPERIENCE:

    • Previous experience supporting CCA/SLAs agreements and handling legal documents
    • Evidence of supporting and driving financial administrative processes within an IT project-based environment, ideally in an investment banking or financial services sector
    • Numerical mindset with proven record of tracking project actuals and unpicking variances
    • Strong communication and interpersonal skills with a collaborative attitude
    • Analytical thinker with strong problem-solving skills, comfortable working amongst complex data sets, challenging and reporting data related anomalies
    • Adaptability to changing requirements and technologies
    • Competent in MS Excel (Pivot tables, VLOOKUP)
    • Proficiency in other Microsoft Office Products, particularly PowerPoint, MS Word, MS Visio and MS Project
    • Knowledge of Confluence, Monday.com, Ivalua or equivalent tools

    This is a permanent position to join the growing team at the Paper Exchange, working x3 days a week from the office alongside another PMO in the same team. Excellent benefits, strong market rates, sociable team.

    Diversity Statement: Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

    PMO - Belfast - (SLA & CCA) in Lisburn employer: Synechron

    Synechron is an exceptional employer, offering a dynamic work environment in Belfast that fosters collaboration and innovation. With a strong commitment to employee growth through mentoring and development programmes, team members are empowered to thrive in their roles while enjoying excellent benefits and a sociable culture. The company's dedication to diversity and inclusion ensures a respectful workplace where every individual can contribute meaningfully to impactful projects within the financial services sector.
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    Contact Detail:

    Synechron Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land PMO - Belfast - (SLA & CCA) in Lisburn

    ✨Tip Number 1

    Network like a pro! Reach out to current or former employees at Synechron on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.

    ✨Tip Number 2

    Prepare for the interview by knowing your stuff! Research Synechron’s projects and values. We want to see that you’re genuinely interested in the role and how you can contribute to their success.

    ✨Tip Number 3

    Show off your skills during the interview! Bring examples of how you've handled CCA and SLA processes in the past. We love seeing real-life applications of your experience and how you can bring that to the table.

    ✨Tip Number 4

    Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows us that you’re enthusiastic about the position and appreciate the opportunity to interview.

    We think you need these skills to ace PMO - Belfast - (SLA & CCA) in Lisburn

    CCA Governance
    SLA Management
    Project Administration
    Stakeholder Collaboration
    Quality Assurance
    Data Analysis
    Communication Skills
    Problem-Solving Skills
    Adaptability
    MS Excel (Pivot tables, VLOOKUP)
    Microsoft Office Products (PowerPoint, MS Word, MS Visio, MS Project)
    Confluence
    Monday.com
    Ivalua

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV is tailored to the PMO role. Highlight your experience with CCA and SLA agreements, and don’t forget to showcase your skills in governance and administration. We want to see how you can bring value to our team!

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Synechron. Share specific examples of your past experiences that align with the job description, especially around stakeholder collaboration and project tracking.

    Show Off Your Tech Skills: Since the role involves tools like Monday.com and Confluence, make sure to mention your proficiency with these or similar tools. We love candidates who are comfortable with technology and can help us maintain good housekeeping and audit control!

    Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Synechron!

    How to prepare for a job interview at Synechron

    ✨Know Your CCA and SLA Stuff

    Before the interview, brush up on your knowledge of CCA and SLA agreements. Be ready to discuss how you've supported these in previous roles, especially in an IT project-based environment. This will show that you understand the core responsibilities of the PMO role.

    ✨Show Off Your Analytical Skills

    Prepare examples that highlight your analytical thinking and problem-solving abilities. Think about times when you've worked with complex data sets or tracked project actuals. Being able to articulate how you’ve tackled challenges will impress the interviewers.

    ✨Communicate Clearly and Confidently

    Since the role involves liaising with various stakeholders, practice clear and effective communication. You might want to prepare a few scenarios where you successfully collaborated with teams or communicated complex information simply. This will demonstrate your interpersonal skills.

    ✨Familiarise Yourself with Tools

    Get comfortable with tools like Confluence, Monday.com, and Ivalua. If you have experience with these or similar platforms, be sure to mention it. If not, do a bit of research so you can speak confidently about how you would use them in the role.

    PMO - Belfast - (SLA & CCA) in Lisburn
    Synechron
    Location: Lisburn

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