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- Tasks: Provide expert technical support for key production applications and resolve issues promptly.
- Company: Join Synechron, a leading tech company in the financial services sector.
- Benefits: Enjoy flexible work arrangements, mentoring, and professional development opportunities.
- Other info: Hybrid role with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by ensuring the reliability of critical applications.
- Qualifications: 5+ years in tech support with strong customer focus and experience in Kapiti systems.
The predicted salary is between 60000 - 80000 £ per year.
Synechron is looking for a dedicated Kapiti/Equation Support Analyst to join the Technology Applications Support team of an international tier-1 bank. In this role, you will be responsible for providing expert technical support for key production applications and take ownership of production issues, resolve them promptly, and liaise with business users, technology teams, and vendors to ensure seamless operations.
Role:
- Provide technical support for production applications such as Kapiti, GMM, OFAC, ensuring their availability, reliability, and stability.
- Take ownership of production issues and resolve them promptly following proper procedures.
- Liaise with business users, technology teams, and vendors to resolve issues.
- Develop and maintain support documentation and operational manuals, including disaster recovery plans.
- Manage change procedures, ensure compliance with standards, and oversee software packaging, testing, and sign-off processes.
- Provide after-hours on-call support and work on capacity planning and management.
- Support project deployment, system improvements, automation, and vendor management.
- Contribute to the continuous development and reuse of knowledge within the support teams.
Experience:
- Detailed knowledge of Kapiti and AS/400 systems.
- Over 5 years of experience in technology support or a similar role.
- Strong customer-focused experience.
- Highly experienced in technology, preferably within the financial services industry.
- Proven ability to manage incident and problem resolution, and support change management processes.
- Experience in vendor management, project support, and system automation.
This is a multi-year contract role inside IR35 - hybrid based from city office (x3 days in office).
Kapiti Support Analyst employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kapiti Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who might know about roles at Synechron. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your Kapiti and AS/400 knowledge. We want you to showcase your expertise, so think of real-life examples where you've resolved production issues or improved system reliability.
✨Tip Number 3
Don’t forget to highlight your customer-focused experience! When discussing your past roles, emphasise how you’ve liaised with business users and technology teams to ensure seamless operations. It’s all about showing you can communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Synechron team. Let’s get you that interview!
We think you need these skills to ace Kapiti Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Kapiti and AS/400 systems. We want to see how your skills align with the role, so don’t be shy about showcasing your tech support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Kapiti Support Analyst role. Share specific examples of how you've tackled production issues in the past.
Showcase Your Customer Focus: Since this role requires strong customer-focused experience, make sure to include any relevant examples where you’ve gone above and beyond to support users or resolve issues. We love seeing that dedication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Synechron
✨Know Your Kapiti Inside Out
Make sure you brush up on your knowledge of the Kapiti and AS/400 systems. Be prepared to discuss specific features, common issues, and how you've resolved them in the past. This will show that you're not just familiar with the technology but can also handle real-world problems.
✨Showcase Your Customer Focus
Since this role requires strong customer-focused experience, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively with business users and resolve their issues promptly.
✨Demonstrate Problem-Solving Skills
Be ready to discuss your approach to incident and problem resolution. Think about a time when you faced a significant challenge in a previous role and how you managed to overcome it. This will illustrate your ability to take ownership of production issues.
✨Familiarise Yourself with Change Management
Understand the change procedures and compliance standards relevant to the role. Be prepared to talk about your experience with software packaging, testing, and sign-off processes. Showing that you can manage these aspects will set you apart from other candidates.