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For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot diverse tech issues for staff.
- Company: Dynamic tech company located in London Victoria.
- Benefits: Gain hands-on experience, develop IT skills, and enjoy a supportive work environment.
- Why this job: Perfect for problem solvers eager to learn and grow in the tech field.
- Qualifications: No prior experience needed, just a passion for tech and helping others.
- Other info: Opportunity for contract extension and career advancement in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Title: Junior IT Support Engineer
Location: London Victoria
Work Arrangement: 6 month initial contract (will extend beyond), 5 days per week on-site
We are seeking a hands-on Junior IT Support Engineer to provide first-line technical support to our office and remote staff. This role is ideal for a natural problem solver who thrives on learning new technologies, enjoys tackling complex technical challenges, and wants to grow their IT skills in a dynamic environment. You will be the go-to person for diagnosing and resolving diverse technology issues, thinking creatively to find solutions while ensuring our distributed team can work efficiently without technical interruptions.
What we are looking for
The right mindset matters more than experience. We want someone who:
- Has exceptional problem-solving skills and loves tackling technical challenges
- Learns new technologies quickly with genuine curiosity and enthusiasm
- Thinks analytically and stays calm under pressure
- Communicates clearly and patiently when guiding users remotely
- Takes initiative and works independently with minimal supervision
- Enjoys helping people and providing excellent customer service
Key responsibilities
- Daily Support & Troubleshooting
- Diagnose and resolve complex technical issues for end users across hardware and software
- Provide remote support via phone, email, and remote desktop tools
- Set up and configure new user workstations for office and remote employees
- Maintain and troubleshoot video conferencing room equipment and software
- Guide users through troubleshooting with clear communication and patience
- Maintain inventory of IT equipment and supplies
- Communicate system outages or maintenance windows to staff
- Documentation & Communication
- Document common issues and solutions for future reference
- Track and log support tickets and resolutions
- Provide basic training to users on new software or procedures
- System Maintenance
- Monitor and maintain office computer systems and network infrastructure
- Ensure security protocols are followed for both on-site and remote workers
- Perform routine system updates, patches, and backups
- Preferred experience areas
Qualifications / Preferred experience areas
- Windows operating systems
- Common office software (Microsoft Office, Adobe Acrobat, Teams, OneDrive)
- Remote support tools and techniques
- VPN and remote access technologies
- Basic understanding of networking concepts and troubleshooting
- Active Directory user and group policy management
- Familiarity with cloud services (Office 365, Intune, Azure, AWS)
- Basic scripting and automation
Seniority level
- Entry level
Employment type
- Contract
Job function
- Consulting
Industries
- Technology, Information and Internet and Investment Banking
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Junior IT Support Engineer employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on common issues related to Windows, Microsoft Office, and remote support tools. The more you know, the better you'll be at impressing during those hands-on assessments.
✨Tip Number 2
Practice your problem-solving skills! Set up mock scenarios where you troubleshoot issues. This will help you think on your feet and show potential employers that you can handle real-world challenges.
✨Tip Number 3
Don’t underestimate the power of communication! Work on explaining technical concepts in simple terms. Being able to guide users patiently is key, so practice makes perfect!
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your problem-solving skills and any relevant tech experience. We want to see how you tackle challenges, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for IT support and explain why you’re the perfect fit for our team. We love seeing genuine passion and curiosity in applicants.
Show Off Your Communication Skills: Since you'll be guiding users remotely, it’s crucial to demonstrate your clear communication style. Use examples in your application that show how you’ve helped others solve tech issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Synechron
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and common office software like Microsoft Office and Teams. Being able to discuss these confidently will show that you’re ready to tackle the technical challenges head-on.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. This could be anything from helping a friend with their computer problems to troubleshooting software at a previous job. Highlighting your analytical thinking will impress the interviewers.
✨Practice Clear Communication
Since you'll be guiding users remotely, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively and patiently, especially under pressure.
✨Demonstrate Your Curiosity
Express your enthusiasm for learning new technologies during the interview. Share any recent tech trends or tools you've explored, and ask insightful questions about the company's tech stack. This shows you're not just looking for a job, but genuinely interested in growing your skills.
