Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert support for Microsoft 365, ensuring seamless collaboration and productivity.
- Company: Join Synechron, a global leader in tech solutions with a focus on diversity and inclusion.
- Benefits: Flexible work arrangements, professional development, and a supportive team environment.
- Why this job: Make a real impact by enhancing user experience with cutting-edge Microsoft tools.
- Qualifications: 4+ years in IT support with strong Microsoft 365 knowledge and troubleshooting skills.
- Other info: Long-term contract with excellent career growth opportunities in a dynamic workplace.
The predicted salary is between 36000 - 60000 £ per year.
Synechron is looking for a customer-focused Help-Desk & End User Computing Associate with strong expertise in Microsoft platforms to work with a global insurance firm. The role delivers advanced technical support for Microsoft 365 services, including Teams and SharePoint, ensuring end-user productivity and secure, seamless collaboration across the London office. This role will work closely with other IT teams to maintain system performance, support migrations, and champion end-user adoption of Microsoft solutions.
Key Responsibilities:- Provide expert technical support and troubleshooting for Microsoft 365 applications, especially Teams, SharePoint, Outlook, OneDrive, and related collaboration tools.
- Assist users with Teams collaboration, channel and meeting management, file sharing, and integration of apps and bots.
- Manage and troubleshoot SharePoint sites, permissions, document libraries, workflows, and sharing settings to ensure secure and efficient usage.
- Allocate and de-allocate virtual desktops and endpoints, particularly in Azure Virtual Desktop (AVD) or similar Microsoft environments.
- Handle support requests related to Windows OS and device management, including user configuration, updates, and security settings using Microsoft Endpoint Manager (Intune).
- Administer Active Directory and Azure AD accounts, security groups, and access management in alignment with company policies.
- Support user onboarding/offboarding, including set-up of Microsoft 365 accounts, Teams/SharePoint access, and asset provisioning.
- Document solutions, create end-user guides for Microsoft 365 features, and contribute to self-service knowledge bases.
- Ensure compliance with internal IT security standards and participate in regular audits and policy enforcement.
- Collaborate on Microsoft 365 adoption initiatives, user training sessions, and rollout of new productivity solutions.
- Minimum 4 years' experience in IT support roles with deep knowledge of Microsoft 365 (including Teams and SharePoint) and Windows environments.
- Proficiency in supporting end users with Teams (meetings, collaboration, telephony) and SharePoint (site management, permissions, file sharing).
- Strong troubleshooting skills for Microsoft 365, Azure Active Directory, Exchange Online, Intune, and virtual desktop environments.
- Experience with helpdesk ticketing systems (e.g., ServiceNow), remote assistance tools, and ITIL practices.
- Excellent communication skills and customer-centric service approach.
- Relevant Microsoft certifications (e.g., MS-900, MS-700, MS-100, or equivalent) are preferred.
This is a long term contract (end Dec 26) - x3 days in London office (City) - Start Feb 26.
Help-Desk & End User Computing Associate (Microsoft Platform) employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help-Desk & End User Computing Associate (Microsoft Platform)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Help-Desk role, and who knows? They might just have the inside scoop on openings at companies like Synechron.
✨Tip Number 2
Brush up on your Microsoft skills! Make sure you're well-versed in Microsoft 365, especially Teams and SharePoint. Consider doing a quick online course or tutorial to refresh your knowledge before interviews.
✨Tip Number 3
Prepare for those tricky technical questions! Think about common issues users face with Microsoft platforms and how you would solve them. Practising your troubleshooting skills will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Synechron. Don’t miss out on this opportunity!
We think you need these skills to ace Help-Desk & End User Computing Associate (Microsoft Platform)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, especially Teams and SharePoint. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping users and how your technical expertise can make a difference at Synechron. Keep it friendly and professional!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled technical issues in the past. We love seeing problem-solving in action, especially when it comes to Microsoft platforms!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Synechron
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft 365, especially Teams and SharePoint. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also provide expert support.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific problems you've solved related to Microsoft applications or Windows OS. This will demonstrate your problem-solving abilities and reassure the interviewer that you can handle challenges effectively.
✨Communicate Like a Pro
Since this role is customer-focused, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so being clear and approachable in your communication will be key to impressing the interviewers.
✨Get Familiar with Company Culture
Research Synechron's values and their commitment to diversity and inclusion. Be prepared to discuss how you align with these values and how you can contribute to fostering an inclusive environment. This shows that you’re not only interested in the job but also in being part of their culture.
