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- Tasks: Provide expert technical support for key production applications and resolve issues promptly.
- Company: Join Synechron, a leading tech company in the financial services sector.
- Benefits: Enjoy flexible work arrangements, mentoring, and professional development opportunities.
- Other info: Hybrid role with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by ensuring the reliability of critical applications in a dynamic environment.
- Qualifications: Experience with Kapiti and AS/400 systems, plus strong customer service skills.
The predicted salary is between 50000 - 60000 £ per year.
Synechron is looking for a dedicated Kapiti/Equation Support Analyst to join the Technology Applications Support team of an international tier-1 bank. In this role, you will be responsible for providing expert technical support for key production applications and take ownership of production issues, resolve them promptly, and liaise with business users, technology teams, and vendors to ensure seamless operations.
Role:
- Provide technical support for production applications such as Kapiti, GMM, OFAC, ensuring their availability, reliability, and stability.
- Take ownership of production issues and resolve them promptly following proper procedures.
- Liaise with business users, technology teams, and vendors to resolve issues.
- Develop and maintain support documentation and operational manuals, including disaster recovery plans.
- Manage change procedures, ensure compliance with standards, and oversee software packaging, testing, and sign-off processes.
- Provide after-hours on-call support and work on capacity planning and management.
- Support project deployment, system improvements, automation, and vendor management.
- Contribute to the continuous development and reuse of knowledge within the support teams.
Experience:
- Detailed knowledge of Kapiti and AS/400 systems.
- Over 5 years of experience in technology support or a similar role.
- Strong customer-focused experience.
- Highly experienced in technology, preferably within the financial services industry.
- Proven ability to manage incident and problem resolution, and support change management processes.
- Experience in vendor management, project support, and system automation.
This is a multi-year contract role inside IR35 - hybrid based from city office (x3 days in office).
Kapiti Support Analyst in City of London employer: Synechron
Contact Detail:
Synechron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kapiti Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Synechron or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to Kapiti and AS/400 systems. We all know that confidence is key, so practice common interview questions and scenarios you might face in this role.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific instances where you've taken ownership of production issues and resolved them. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Synechron.
We think you need these skills to ace Kapiti Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Kapiti Support Analyst role. Highlight your experience with Kapiti and AS/400 systems, and don’t forget to showcase your customer-focused approach. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, be sure to highlight specific examples of how you've managed incident resolution and supported change management processes. We’re keen on candidates who can demonstrate their ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Synechron
✨Know Your Kapiti Inside Out
Make sure you brush up on your knowledge of Kapiti and AS/400 systems. Be prepared to discuss specific scenarios where you've resolved issues or improved system performance. This will show that you’re not just familiar with the technology, but that you can also apply it effectively.
✨Demonstrate Your Problem-Solving Skills
Think of examples from your past experience where you took ownership of production issues and resolved them promptly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to manage incidents and support change management processes.
✨Showcase Your Customer-Focused Approach
Since this role requires strong customer-focused experience, be ready to share how you've liaised with business users and technology teams in the past. Discuss how you’ve ensured seamless operations and maintained positive relationships with stakeholders.
✨Prepare for After-Hours Support Questions
As the role involves after-hours on-call support, be prepared to discuss your availability and how you handle pressure during critical situations. Share any relevant experiences where you successfully managed capacity planning and project deployment under tight deadlines.