At a Glance
- Tasks: Deliver world-class customer service via calls, emails, and live chats.
- Company: Join Syncoms, a fast-growing eCommerce software development company.
- Benefits: Dynamic work environment with opportunities for personal growth and success.
- Other info: Collaborative culture that encourages innovation and personal development.
- Why this job: Be the face of our brand and enhance customer experiences every day.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Who we are?
Syncoms is on the precipice of greatness. We are a unique organization and present our employees with unparalleled opportunities for personal growth and success. Our company culture revolves around intensity, excellence, accountability, and unyielding integrity. We keep our eyes open to the things that really matter – attention to detail, pride in our work, success. We are entrepreneurial and have a highly collaborative environment filled with passionate people who excel in their domain.
We are looking for stars at every level - passionate experts who are masters of their craft. Individuals with a desire to promote excellence with an unyielding attitude. A career opportunity at Syncoms is only for the highly skilled, highly adaptable candidate who loves nothing more than being the best he/she can be on a daily basis.
What do we look for?
Being the face of the Syncoms brand for all our customers, your role comprises of working as part of a team delivering world-class, professional customer service to our Printerinks customers. To ensure that all contacts from customers are dealt with in a timely and courteous manner, meeting service levels as specified by the Management Team. As a Customer Service Specialist you will be expected to build excellent rapport with customers to enhance their overall experience with the Syncoms Brand.
RESPONSIBILITIES:
- To answer incoming calls, incoming emails and live chats (text-based) from, and make outgoing calls in a courteous and efficient manner
- To develop good knowledge of service areas to ensure customers receive a “one stop” service for query resolution
- To prioritise actions and decisions according to customer needs
- To clarify and/or anticipate customers’ needs and develop customer relationships
- To be clear in communicating information to both customers and colleagues
- To help the team achieve relevant Key Performance Indicator targets to meet the overall business goals and objectives
KEY COMPETENCIES/EXPERIENCE REQUIRED
- A minimum of 2 years customer service experience (Essential)
- A minimum of 2 years call centre experience (Desired)
- Essential: Clear and concise written and spoken communication skills, in particular a confident, friendly telephone manner
- Essential: Attention to detail and the ability to record information accurately
- Essential: Ability to communicate effectively with existing and new customers and provide excellent customer service
- Essential: Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment
- Essential: Ability to work under pressure paying strict attention to detail
- Essential: Ability to work on own initiative with minimal supervision in a proactive manner
- Essential: Team worker who is flexible and has a positive attitude to learning and self-development
- Essential: Ability to learn in-house software system
- Essential: Must be prepared and be able to work outside of normal office hours to meet changing demands for the service or to cover colleague absences
- Desired, but not essential: Basic knowhow of Printers & Ink Cartridges
QUALIFICATIONS REQUIRED
- Bachelor’s Degree in any discipline or equivalent (Desired)
- GNVQ/NVQ Level 2 qualification or equivalent (Desired)
- 5 GCSE/O Level passes A-C or equivalent, including English and Maths (Essential)
About our Global Companies:
Syncoms is a group of companies representing a number of eCommerce brands spanning USA and Europe. Our passion for technology has allowed us to take the eCommerce, photo-gifting, and print management markets by storm. We seek out innovative, creative people who desire to make an impact, belong, achieve and connect.
Customer Service Representative in Ruislip employer: Syncoms
At Syncoms, we pride ourselves on being a dynamic and fast-paced eCommerce software development company that fosters a culture of excellence and accountability. Our employees enjoy unparalleled opportunities for personal growth within a collaborative environment, where innovation and creativity are not just encouraged but celebrated. With a focus on delivering world-class customer service, our team members are empowered to excel in their roles while contributing to the success of our renowned brands, making Syncoms an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Ruislip
✨Tip Number 1
Get to know Syncoms and its brands! Research our company culture, values, and the services we offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our dynamic team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of our brand, it's crucial to convey information clearly and confidently. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and eager to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative in Ruislip
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you’re excited about the opportunity to be part of our dynamic team at Syncoms.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in customer service and call centres. We love attention to detail, so ensure it’s clear, concise, and showcases your skills that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Syncoms. Use it to share specific examples of how you’ve excelled in previous roles and how you embody our values of excellence and accountability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Syncoms
✨Know the Company Inside Out
Before your interview, take some time to research Syncoms and its brands like Printerpix and Printerinks. Understand their mission, values, and what sets them apart in the eCommerce space. This will not only impress your interviewers but also help you tailor your answers to align with their culture of excellence and innovation.
✨Showcase Your Customer Service Skills
Since the role is all about delivering world-class customer service, be ready to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Demonstrate Your Team Spirit
Syncoms values collaboration, so be prepared to discuss how you work well in a team. Share instances where you contributed to team goals or supported colleagues. Emphasising your flexibility and positive attitude towards learning will resonate well with their entrepreneurial spirit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Practice responding to hypothetical scenarios related to customer service challenges. This will help you articulate your thought process and show that you can prioritise effectively while maintaining attention to detail.
