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- Tasks: Lead the onboarding of new pension scheme clients and ensure smooth delivery.
- Company: Leading pensions administration provider with a flat structure and collaborative teams.
- Benefits: Opportunity for career growth and influence in a dynamic environment.
- Other info: Hands-on role with potential for team expansion as the pipeline grows.
- Why this job: Be at the heart of client onboarding and shape how it’s done.
- Qualifications: Solid pensions background with experience in implementation or onboarding.
The predicted salary is between 60000 - 80000 ÂŁ per year.
If you’ve spent your career in scheme implementation, and you’ve ever found yourself thinking “I enjoy the delivery side of this, but I’d like to be closer to shaping how it’s done”… this one might be worth a look. I’m working on a Head of Onboarding role within a pensions administration function at a leading provider. This isn’t a “sit above it and report on it” kind of role. It’s a “make sure it actually happens” kind of role.
You’d be leading the end-to-end onboarding of new pension scheme clients, taking responsibility for delivery across some increasingly complex transitions. It’s a growing pipeline and a space that’s becoming more technical, more varied, and more strategically important.
What makes this interesting is the structure. It’s a relatively flat environment, with separate teams covering administration, data, and client relationships but this role sits right at the centre of it, pulling everything together. You’re not managing every moving part directly, but you are accountable for making sure they move in the same direction. That means influence is everything. Coordinating across teams, challenging where needed, unblocking issues, and keeping delivery on track.
You’d also act as the main client contact during onboarding, so there’s a strong external-facing element too. They’re looking for someone with a solid pensions background, whether from administration or risk transfer who has already stepped into implementation or onboarding and understands what “good delivery” actually looks like in practice.
You don’t need to be a deep technical data specialist, but you do need to be data-aware and comfortable overseeing complex moving parts. There’s one direct report to start with, but this is a function that’s expected to grow as the pipeline continues to build.
If you’ve come from a third-party administrator environment and are wondering what it looks like to move into a provider setting where you’re closer to the product, the proposition, and the direction of travel, this is exactly that kind of shift. It’s hands-on, visible, and genuinely central to how the business delivers for its clients.
If it resonates, or you know someone it might suit, please apply/share accordingly!
Head of Implementation in Warrington employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Implementation in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about your past experiences in scheme implementation and how they relate to the role. We want to hear how you’ve influenced teams and delivered successful onboarding projects!
✨Tip Number 3
Showcase your ability to coordinate across teams. In your conversations, highlight examples where you've unblocked issues or challenged the status quo to keep delivery on track. This is key for the Head of Implementation role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Implementation in Warrington
Some tips for your application 🫡
Show Your Passion for Delivery: When you're writing your application, let us see your enthusiasm for the delivery side of scheme implementation. Share specific examples of how you've successfully managed onboarding processes and made a real impact in your previous roles.
Highlight Your Coordination Skills: This role is all about pulling different teams together, so make sure to emphasise your experience in coordinating across various departments. We want to know how you've influenced teams to work towards a common goal and tackled challenges along the way.
Be Client-Focused: Since you'll be the main client contact during onboarding, it's crucial to showcase your client-facing experience. Talk about how you've built relationships with clients and ensured their needs were met throughout the onboarding process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Synchronicity Group
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the nuances of scheme implementation and be ready to discuss what 'good delivery' looks like in practice. This will show that you’re not just familiar with the basics, but that you can also contribute to shaping how things are done.
✨Demonstrate Your Coordination Skills
Since this role is all about pulling different teams together, think of examples from your past where you successfully coordinated across departments. Be prepared to share specific instances where you unblocked issues or influenced outcomes, as this will highlight your ability to keep delivery on track.
✨Showcase Your Client-Facing Experience
As the main client contact during onboarding, it’s crucial to demonstrate your experience in managing client relationships. Prepare to discuss how you’ve handled client interactions in the past, especially during complex transitions, and how you ensured their needs were met while keeping the project on schedule.
✨Be Ready for Technical Discussions
While you don’t need to be a data specialist, being data-aware is essential. Familiarise yourself with the technical aspects of the role and be prepared to discuss how you would oversee complex moving parts. This will show that you’re comfortable in a growing, technical environment and can adapt to its demands.