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- Tasks: Lead the onboarding of new pension scheme clients and ensure smooth delivery.
- Company: Leading pensions administration provider with a flat structure.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to influence and coordinate across teams in a growing function.
- Why this job: Be at the heart of client delivery and shape how onboarding is done.
- Qualifications: Experience in pensions administration or risk transfer with implementation skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
If you’ve spent your career in scheme implementation, and you’ve ever found yourself thinking “I enjoy the delivery side of this, but I’d like to be closer to shaping how it’s done”… this one might be worth a look. I’m working on a Head of Onboarding role within a pensions administration function at a leading provider. This isn’t a “sit above it and report on it” kind of role. It’s a “make sure it actually happens” kind of role.
You’d be leading the end-to-end onboarding of new pension scheme clients, taking responsibility for delivery across some increasingly complex transitions. It’s a growing pipeline and a space that’s becoming more technical, more varied, and more strategically important.
What makes this interesting is the structure. It’s a relatively flat environment, with separate teams covering administration, data, and client relationships but this role sits right at the centre of it, pulling everything together. You’re not managing every moving part directly, but you are accountable for making sure they move in the same direction. That means influence is everything. Coordinating across teams, challenging where needed, unblocking issues, and keeping delivery on track.
You’d also act as the main client contact during onboarding, so there’s a strong external-facing element too. They’re looking for someone with a solid pensions background, whether from administration or risk transfer who has already stepped into implementation or onboarding and understands what “good delivery” actually looks like in practice.
You don’t need to be a deep technical data specialist, but you do need to be data-aware and comfortable overseeing complex moving parts. There’s one direct report to start with, but this is a function that’s expected to grow as the pipeline continues to build.
If you’ve come from a third-party administrator environment and are wondering what it looks like to move into a provider setting where you’re closer to the product, the proposition, and the direction of travel, this is exactly that kind of shift. It’s hands-on, visible, and genuinely central to how the business delivers for its clients.
If it resonates, or you know someone it might suit, please apply/share accordingly!
Head of Implementation in Portsmouth employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Implementation in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry, especially those who are already in roles similar to the Head of Implementation. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've successfully managed complex transitions and delivered results.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application window to open. Reach out directly to the hiring manager or team members to express your interest and ask insightful questions about the role.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and how they relate to the role. Highlight your ability to coordinate across teams and influence outcomes, as this is key for the Head of Implementation position.
We think you need these skills to ace Head of Implementation in Portsmouth
Some tips for your application 🫡
Show Your Passion for Implementation: When you’re writing your application, let us see your enthusiasm for scheme implementation. Share specific examples of how you've shaped delivery processes in the past and why you love being hands-on in making things happen.
Highlight Your Coordination Skills: This role is all about pulling different teams together, so make sure to showcase your experience in coordinating across various functions. Talk about times when you’ve successfully unblocked issues or influenced others to keep projects on track.
Be Client-Focused: Since you'll be the main client contact during onboarding, it’s crucial to demonstrate your client-facing experience. Share stories that highlight your ability to build relationships and manage expectations effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process!
How to prepare for a job interview at Synchronicity Group
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the nuances of scheme implementation and be ready to discuss what 'good delivery' looks like in practice. This will show that you’re not just familiar with the basics, but that you can also contribute to shaping how things are done.
✨Showcase Your Coordination Skills
Since this role is all about pulling different teams together, prepare examples that highlight your ability to coordinate across various functions. Think of times when you’ve successfully unblocked issues or influenced stakeholders to keep projects on track. This will demonstrate your capability to manage complex transitions effectively.
✨Be Client-Focused
As the main client contact during onboarding, it’s crucial to convey your understanding of client needs. Prepare to discuss how you’ve built relationships with clients in the past and how you’ve ensured their expectations were met. This will illustrate your external-facing skills and commitment to client satisfaction.
✨Embrace the Hands-On Approach
This isn’t a role for someone who wants to sit back and oversee from a distance. Be ready to talk about your hands-on experience in implementation or onboarding. Share specific instances where you’ve taken charge of a project and made a tangible impact, showing that you thrive in a visible, central role.