Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the pensions operational readiness team to enhance systems and processes.
- Company: Join a leading organisation in the pensions sector focused on innovation and efficiency.
- Benefits: Enjoy hybrid work options and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful change in pensions administration.
- Qualifications: 5+ years in pensions operations with strong communication and customer service skills.
- Other info: Opportunity to shape the future of pensions operations and develop leadership capabilities.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced pensions administration professional looking to take the next step in your career? Do you have exposure to process improvement and implementations and are seeking an exciting new challenge? If so, then look no further!
We are currently partnered with one of the leading organisations in the country, supporting them in their search to appoint an Operational Readiness Lead to sit within their Business Improvement team, ensuring the adoption and delivery of robust, timely and optimised systems and processes to increase efficiency within the pensions department.
In this role, general responsibilities would be to develop an understanding of the current business systems and processes in place (namely within the administration space), and work with the wider team to bring new solutions to the plate to increase the overall service offering and ensure a constantly developing pensions operation.
Key responsibilities in this role would include:
- Business understanding: Developing an understanding of the current operations, systems and processes and implementing methods to increase the operating model; taking into consideration available technology solutions and requirements around consumer duty.
- Scheme Installations: Working with the Pensions System Department to define governance requirements when installing new schemes and implementing 'standard' components, whilst monitoring these to make sure agreed SLAs are met and identifying areas for improved customer satisfaction.
- Development & Leadership: Working with key stakeholders to define future developments and their roadmaps, creating guidance documents for team members where required as well as defining the Operational Readiness team's scope and helping to build the team out as required.
- Governance: In all areas of the role, ensuring governance measures are in place and adhered to and that actions are taken to consistently reflect changes in the operations process where needed.
To be successful in this role you will need:
- Strong pensions understanding: A minimum of 5 years within the pensions space, ideally within operations and/or pensions administration.
- Comfortable communication skills: An ability to develop relationships with and influence key stakeholders, as well as communicating effectively with team members and wider departments, providing feedback and updates where necessary.
- Customer service skills: Developing a culture of continuous improvement to enhance the customer offering and the end-to-end journey, with a desire to enhance and optimise processes to increase customer experience.
If you feel that this could be the role for you, please apply with a copy of your CV and if there is an alignment, one of the team will be in touch to discuss further!
Pensions Operational Readiness Lead employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Operational Readiness Lead
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in pensions administration. Understanding how new systems can improve efficiency will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the pensions industry, especially those involved in operational readiness or business improvement. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of process improvements you've implemented in previous roles. Highlighting your experience with governance and stakeholder management will showcase your suitability for the position.
✨Tip Number 4
Research the company’s current operations and any recent changes in their pensions department. Being knowledgeable about their challenges and successes will allow you to tailor your discussions and show genuine interest during the interview.
We think you need these skills to ace Pensions Operational Readiness Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in pensions administration and process improvement. Use specific examples that demonstrate your understanding of operational readiness and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in developing business systems and enhancing customer satisfaction.
Showcase Relevant Skills: In your application, emphasise your strong communication skills and ability to influence stakeholders. Provide examples of how you've successfully led teams or projects in the pensions space.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Synchronicity Group
✨Showcase Your Pensions Knowledge
Make sure to highlight your experience in pensions administration during the interview. Be prepared to discuss specific examples of how you've improved processes or implemented new systems in your previous roles.
✨Demonstrate Communication Skills
Since this role involves working with various stakeholders, practice articulating your thoughts clearly. Think of instances where you successfully influenced others or resolved conflicts, as these will showcase your ability to communicate effectively.
✨Emphasise Customer Service Orientation
Prepare to discuss how you've contributed to enhancing customer experiences in your past roles. Share specific strategies you've used to improve service delivery and how they positively impacted customer satisfaction.
✨Understand Governance and Compliance
Familiarise yourself with governance measures relevant to pensions operations. Be ready to explain how you've ensured compliance in previous positions and how you would approach governance in this new role.
